Theresa Liguori
Roxborough,CO
Overview
21
21
years of professional experience
Work History
Chief Public Services Officer
Denver Public Library
02.2023 - Current
- Oversee public service delivery across27 locations, including mobile services, collection services, and system-wide services and programming
- In collaboration with the City Librarian and the executive leadership team, conduct long-range planning initiatives, including strategic planning, facilities master planning, business continuity planning, and implementation of the library’s equity, diversity, inclusion, and engagement plans
- In partnership with the COO, administer major capital projects including library renovations and new construction, coordinating with associated community agencies to tie community engagement into capital projects and enhancements
- Cultivate environments that provide safe spaces for customers and staff to show up fully as they are, be cared for, and give them an opportunity to thrive
- Collect, analyze, and utilize relevant data to inform decision making which include staffing and service delivery models
- Direct, develop, and implement vision and goals for the public services division including policies, budgets, and annual work plans
- Manage allocation of resources and services levels to effectively and efficiently meet customer needs
- Consult, collaborate, and coordinate with library departments, Mayoral administration, library commission, and other city departments and agencies addressing service needs of functional areas
Assistant Vice Chancellor – IT Campus Partnerships/IT Customer Services
University of Denver, Information Technology
07.2017 - 02.2024
- Senior Information Technology (IT) Leader working in collaboration with the CIO/Vice Chancellor and other IT leaders to provide a strategic vision and digital strategy for the university and campus community
- Leader of a high-performing team of60 employees within the IT division providing academic and administrative customer service support throughout the university
- Collaborative, strategic partner working with all units/departments/divisions, unifying IT teams through a relationship model that distributes staff with a central reporting structure
- Implementor of process improvements that create efficiency and effectiveness of resource utilization and service implementation to support teaching, learning, and business operations
- Manager of $4.5 million department operating budget including negotiation of contracts, review of procurement processes, and staff resources, with additional funding up to $1.5 million for special projects
- Coordinator of the design, management, and maintenance of technologies for over500 learning, event, and collaboration spaces, creating standards, policies, and strategies for innovation and transformational initiatives
- Member of a variety of committees and task forces including strategic planning, academic councils, emergency response teams, capital planning initiatives, business continuity planning projects, and accreditation committees
- Organizer of initiatives focused on creating policies for accessibility, equitable learning and working environments, and inclusive, bias-free, equitable language within business operations, promoting a culture of inclusion
Director of Library Operations and Digital Media Services
University of Denver, University Libraries
08.2003 - 07.2017
- Served the University Libraries in different positions and capacities over14 years:
- Director and Chief Operating Officer with overall responsibility of a24/7 university library operation with approximately200 employees, multiple facilities, and a library collection valued at over $160 million
- Chief Financial Officer with responsibilities that included budget development, forecasting, fiscal analysis, and financial planning for a base budget of $11 million with additional funding for grants, endowments, and capital projects
- Human Resources Officer responsible for all activities related to faculty, benefitted staff, hourly staff, and student employees including organizational alignment with strategic priorities, DEI (diversity, equity, and inclusion) initiatives, personnel development, performance management, promotion/tenure, conflict resolutions, contract negotiations, and annual compensation assessment
- Business Continuity Coordinator responsible for the business continuity planning for the entire division which included emergency awareness trainings, development of emergency management protocols, and participation as a member of the University’s Emergency Management Team
- Grant Coordinator for IMLS, NHPRC, NEH, and LSTA grants responsible for grant management, partner collaboration, and finalization of grant obligations along with data and resource retention at grant completion
- Manager of the Digital Media Services Department, overseeing staff, resources, and services provided by the department consisting of campus-wide classroom, event, and board of trustee support, video production services, digital conversion services, university-wide digital signage, a digital media center, classroom AV design and upgrades, and new building planning and design of AV technology
- Library Liaison and Advocate, engaging with all divisions, departments, and units across campus, building relationships and collaborations to enhance partnerships and raise awareness of library resources, supports, and services
- Member of numerous task forces and committees within the library and for campus-wide initiatives
Education
Master of Library And Information Science -
University of Denver
Denver, COBachelor of Arts - Communications
University of Denver
Denver, COSkills
- Strategic planning
- Team leadership
Timeline
Chief Public Services Officer
Denver Public Library
02.2023 - Current
Assistant Vice Chancellor – IT Campus Partnerships/IT Customer Services
University of Denver, Information Technology
07.2017 - 02.2024
Director of Library Operations and Digital Media Services
University of Denver, University Libraries
08.2003 - 07.2017
Master of Library And Information Science -
University of Denver
Bachelor of Arts - Communications
University of Denver
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