Theresa Lira
Brady,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
34
34
years of professional experience
Work History
Patient Access Representative
Ascension Seton
05.2023 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Enhanced data accuracy with meticulous verification of patient information and insurance details.
- Boosted team morale and productivity by sharing knowledge and best practices in patient access processes.
- Followed document protocols to safeguard confidentiality of patient records.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Organized patient records and database to facilitate information storage and retrieval.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Answered incoming calls, scheduled appointments and filed medical records.
- Increased patient trust and satisfaction, delivering empathetic support and guidance throughout their visit.
- Strengthened relationships with insurance providers, facilitating swift resolution of coverage queries.
- Responded to inquiries by directing calls to appropriate personnel.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Improved patient satisfaction by efficiently managing registration and intake processes.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
- Achieved high levels of accuracy in patient data entry, minimizing errors and enhancing record reliability.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
- Streamlined appointment scheduling for optimal clinic flow, reducing wait times significantly.
ER Registration Representative
Heart Of Texas Healthcare System
10.2014 - 05.2023
- Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy productivity and collection standards for registrations and insurance verifications.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Registered and verified patient records before triage with most up-to-date information.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Monitor Technician
Shannon Medical Center
05.2011 - 10.2014
- Monitored patients' heart rhythms and functions through cardiac monitoring strips.
- Interpreted tests and identified arrhythmias and heart abnormalities on patient's EKG and reported to cardiologist.
Unit Secretary
Brownwood Regional Hospital
03.1991 - 05.2011
- Managed incoming calls and directed to appropriate department.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Maintained current and accurate medical records for patients.
- Transcribed doctors' medication orders, lab test requests and care plans.
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Processed lab paperwork and requests according to physicians' orders.
- Developed training protocols for new unit secretaries.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Organized patient files and streamlined operations to improve efficiency.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Education
Associate Of Business Administration - Business
Cisco Junior College
Cisco, TXSkills
- Emergency Room Services
- Patient Registration
- HIPAA Compliance
- Registration Paperwork
- Demographics Information
- Call Transfers
- Reminder Calls
- Registration Processing
- Patient Health Information Access
- Answer Telephones
- Information Assistance
- BLS Certified
- CPR Certified
- Admissions Processes
- Payment Plan Options
- Insurance Authorizations
Languages
Spanish
Native or Bilingual
Work Type
Full TimeWork Location
On-SiteTimeline
Patient Access Representative
Ascension Seton
05.2023 - Current
ER Registration Representative
Heart Of Texas Healthcare System
10.2014 - 05.2023
Monitor Technician
Shannon Medical Center
05.2011 - 10.2014
Unit Secretary
Brownwood Regional Hospital
03.1991 - 05.2011
Associate Of Business Administration - Business
Cisco Junior College
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