THERESA HERON
Pittsburg,US
Summary
Results-driven professional with over 12 years of experience in training, staff development, management, and human resources. Exceptional communication, analytical, and organizational skills. Demonstrated leadership and supervisory skills, focusing on designing and implementing innovative training programs aligned with strategic objectives. Proactive leader dedicated to fostering a culture of continuous learning and optimizing organizational effectiveness. Committed to driving measurable results and contributing to long-term success through effective coaching and mentorship. Proficient in managing employee relations and facilitating diverse workshops to enhance engagement and productivity. Skilled in conflict mediation and maintaining compliance with regulatory requirements. Experienced in budgeting, financial analysis, and operational management to drive cost savings and improve business revenue.
Overview
17
17
years of professional experience
2
2
Certification
4
4
years of post-secondary education
Work History
DEI Co-Chair
The John Stewart Company
10.2020 - 03.2023
- Collaborated with top management to promote a shared understanding of DEI, emphasizing its significance for the organization
- Engaged employees across four regions in ongoing and future diversity, equity, and inclusion initiatives
- Maintained open communication with senior executives to ensure the Committee received timely information for effective decision-making
- Facilitated various workshops book clubs to enhance employee engagement and foster a diverse and inclusive workplace
- Facilitated monthly team psychological safety meetings
- Served as a liaison between executive leadership and employees, addressing concerns related to gender, race, and ethnic discrimination.
Senior Regional Manager
The John Stewart Company
09.2010 - 03.2023
- Facilitated engaging and impactful employee training, both virtually and in-person, for new hires, managers and teams
- Conducted quarterly staff orientation for various positions and facilitated workshops for annual company conferences
- Coordinated peer coaching and organized a mentorship program within my property portfolio
- Mediated disputes among employees, residents, and clients to maintain positive relationships
- Prepared annual budgets, reviewed financial statements, and ensured accuracy in accounting and rent roll reporting
- Managed hiring, performance evaluations, and offboarding procedures for employees in my portfolio
- Conducted 4-8 training sessions in a quarter and selected potential trainers within portfolio and helped them develop skills & knowledge and cultivate the overall team capabilities
- Administered a performance management system that bolstered productivity and talent development
- Designed curriculum for Property Managers & Assistant Property Managers to enhance skill development within my portfolio
- Served as a mentor to the diverse staff within my portfolio
- Acted as project manager for new developments and acquisitions, handling start-up operations, recruitment, vendor contracts, and service procurement
- Collaborated on the development, implementation, and maintenance of internal controls and procedures for operational and fiscal efficiency, cost savings, and asset utilization
- Successfully monitored budgets ranging from 800K to 1M for each property, ensuring financial oversight and cost management efficiency
- Implemented innovative recruitment strategies, leading to a 70% reduction in employee vacancy rates
- Decreased unit vacancy losses by 80% and boosted property revenue by 10%-15% through targeted tenant retention tactics and expense monitoring
- Applied for annual rent increases for eligible properties
- Monitored and approved timekeeping records and aided staff in adhering to company policies and procedures.
Event Executive
RB&H Events
01.2008 - Current
- Met clients to discuss event details, negotiated contracts with clients and vendors, and managed all aspects of events, including location, decorations, staff, and hired contractors
- Trained new coordinators, supervised temporary employees at various locations, and worked with internal teams, external vendors, and clients to ensure seamless event execution
- Served as HR generalist for business.
Education
Master of Science in Human Resource Management -
Golden Gate University
San Francisco, CA 08.2011 - 12.2012
Bachelor of Arts in Organizational Communication, Theatre Arts & Minor in Music -
San Francisco State University
San Francisco, CA 08.2002 - 05.2005
Skills
- Recruitment & Selection
- Performance Evaluation
- Employee Relations
- Training, Facilitation and Development
- Training Design
- Leadership Development
- Risk Management
- Conflict Resolution
- Trainee assessments
- Staff Development
- Human Resources
- Lecturing skills
Certification
- Evaluating Learning Impact, Association for Talent Development, October 2024
- ATD Master Trainer, Association for Talent Development, September 2024
- Training Design and Delivery, Association for Talent Development, August 2024
- The Technology of Online Learning, HRCI, June 2024
- PMP Exam Preparation in Training, Project Management Institute, May 2024
- Instructional Design, Elvtr, January 2024
- Certified Professional in Training Management, Training Industry, Inc, January 2024
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
DEI Co-Chair
The John Stewart Company
10.2020 - 03.2023
Master of Science in Human Resource Management -
Golden Gate University
08.2011 - 12.2012
Senior Regional Manager
The John Stewart Company
09.2010 - 03.2023
Event Executive
RB&H Events
01.2008 - Current
Bachelor of Arts in Organizational Communication, Theatre Arts & Minor in Music -
San Francisco State University
08.2002 - 05.2005
- Evaluating Learning Impact, Association for Talent Development, October 2024
- ATD Master Trainer, Association for Talent Development, September 2024
- Training Design and Delivery, Association for Talent Development, August 2024
- The Technology of Online Learning, HRCI, June 2024
- PMP Exam Preparation in Training, Project Management Institute, May 2024
- Instructional Design, Elvtr, January 2024
- Certified Professional in Training Management, Training Industry, Inc, January 2024
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