Theresa L. Marshall
Houston,TX
Summary
Senior operations professional with over 25 years of executive management support experience. Adept at overseeing and ensuring smooth, efficient, and aligned company operations. Strong organizational skills, multitasking abilities, and innovative problem-solving techniques to enhance productivity. Recognized for resourcefulness, integrity, and discretion as a valued manager and partner in achieving client and company objectives. Skilled in project management, process optimization, and strategic planning, utilizing analytical thinking and effective communication to enhance organizational performance with a proven track record of implementing innovative solutions and leading teams to achieve operational success.
Overview
34
34
years of professional experience
Work History
Director of Operations
Houston Center for Photography
06.2020 - Current
- Promoted within a two-year timeframe for addressing and improving operational internal and external functions and relationships
- Oversee operational, administrative, and facility-related functions; implementing policies and procedures that improve day-to-day operations
- Partner with Executive Director in essential internal organizational leadership activities (human resources, administration, organizational planning, and board engagement)
- Maintain working relationships with all departments to ensure effective coordination of all events and programs for operational performance improvements that result in positive change for the visitors, members, employees, and organization
- Manages company's credit card, vendor accounts, and facility's budget, record cash drawer transactions, and identifies and solves discrepancies
- Collaborates with departments and assists in maintaining the website
- Coordinates operational and facility tasks for opening receptions for each exhibit, working closely with Executive Director, Exhibitions Assistant, and Development Coordinator
Director of Operations
Jackson Group Holdings
03.2017 - 06.2018
- Collaborated with President to improve office efficiency in planning, developing, organizing, implementing, and evaluating the organization's fiscal functions and performance
- Participated in the development of the company's day-to-day functions and operations
- Analyzed and aided in the development and implementation of HR systems, policies, and procedures
- Worked directly with C-level executives and earned a reputation for producing high-quality work
- Managed travel arrangements for President and C-level executives. Ensured bookings adhered to schedule and personnel preference while maximizing cost efficiencies
Director of Operations
Princeton Investment Advisors
03.2010 - 03.2017
- Organized operations and procedures, reviewed and approved supply requisitions, secured IT equipment, trained, assigned, and monitored clerical functions, managed special projects assigned by senior executives
- Managed the company cash flow of 2 million +; processed department invoices, deposited checks, transferred funds as required, maintained accurate records of expenses
- Maintained and managed company credit cards and prepared expense reports and budgets
- Responsible for all vendor relationships; negotiated contracts, monitored cost, and service quality
- Managed all documentation and functions of HR and responsible for onboarding new employees
- Functioned as the trusted Assistant to the company president and executive staff; maintained strict confidentiality with sensitive information, financial documents, records, and personal matters and assisted with overall support for the maintenance of organizational culture and employee morale
Office Manager and Senior Executive Assistant to President
The Inroads Group
05.2005 - 03.2010
- Acted as the 'right hand' of the President in all administrative matters, anticipated needs, and implemented policy changes as required
- Provided skilled and efficient administrative support to Executive Management
- Assured the prompt performance of duties, recognition of priorities, and sensitivity of matters involved. Interacted with employees at all levels of the organization, clients, board members, public officials, and members of the community-at-large
- Oversight and supervision of all administrative functions; maintained office efficiency by planning and implementing office systems, layouts, and equipment procurement
- Maintained and updated administrative and personnel databases and provided support to HR Manager
Assistant Client Billing & Reports Administrator and Executive Assistant
Davis Hamilton Jackson & Associates
06.1991 - 05.2005
- Played a pivotal role in the company's advancement of technology in administrative operations. Actively engaged in the opportunities for growth and development to advance from an administrative support role to an executive level
- Assisted billing administrator; monitored billing for 100+ clients
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Managed scheduling for executive staff to ensure optimal time management and productivity.
- Negotiated with vendors to secure more favorable terms, resulting in cost savings for office expenses.
Education
Bachelor of Science - Criminal Justice
University Houston Downtown
Houston, TX01.1997
Skills
- Workplace efficiency management
- Supplier relationship management
- Data retention management
- Technology strategy development
- Talent acquisition and development
- MS Suite Proficient
- Proficient in QuickBooks management
- Financial reporting
- Travel logistics management
- Operational streamlining
- Proficient in organizational leadership
- Development of strategic initiatives
Timeline
Director of Operations
Houston Center for Photography
06.2020 - Current
Director of Operations
Jackson Group Holdings
03.2017 - 06.2018
Director of Operations
Princeton Investment Advisors
03.2010 - 03.2017
Office Manager and Senior Executive Assistant to President
The Inroads Group
05.2005 - 03.2010
Assistant Client Billing & Reports Administrator and Executive Assistant
Davis Hamilton Jackson & Associates
06.1991 - 05.2005
Bachelor of Science - Criminal Justice
University Houston Downtown
Similar Profiles
Sanjana SureshSanjana Suresh
Intern at Houston Methodist , Baylor Medical Center- HoustonIntern at Houston Methodist , Baylor Medical Center- Houston
Adeline DuvisienAdeline Duvisien
Respiratory Therapist Supervisor at Houston Medical Center and Local Houston HospitalsRespiratory Therapist Supervisor at Houston Medical Center and Local Houston Hospitals
Suofei YangSuofei Yang
Photography Intern at Shanghai Center Of PhotographyPhotography Intern at Shanghai Center Of Photography
Elizabeth MorganElizabeth Morgan
Peer Mentor at University of Houston-Clear Lake Student Success CenterPeer Mentor at University of Houston-Clear Lake Student Success Center
Jeffrey SanchezJeffrey Sanchez
Inspector at Phoenix Technology, INCInspector at Phoenix Technology, INC