Theresa Logan
New Paltz,NY
Summary
Organized and motivated professional with strong time management and organizational skills. Proven ability to adapt and excel in diverse environments. Committed to contributing to company growth while enhancing personal capabilities.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Viking Packaging.
New Paltz, NY
10.2019 - Current
- Generated tailored quotes for customers based on individual requirements.
- Processed customer purchase orders promptly and accurately.
- Developed and nurtured relationships with key clients to drive repeat business.
- Maintained precise records of customer interactions and project progress in spreadsheets.
- Participated in weekly team meetings to strategize goal achievement.
- Answered customer inquiries regarding products, pricing, and availability efficiently.
- Provided technical support to customers via phone and email.
- Trained new sales support staff on internal processes and customer service best practices.
Owner Operator
The Cheese Plate
New Paltz, NY
02.2012 - 07.2019
- Maintained organized work environment to enhance customer service efficiency.
- Implemented store policies for returns, exchanges, warranties, and security measures.
- Created attractive displays to promote new products and special in-store offers.
- Attended trade shows and conferences to stay updated on retail industry trends.
- Maintained accurate transaction records for effective inventory control.
- Advised customers on current promotions and discounts to encourage purchases.
- Utilized POS system for quick and accurate payment processing.
- Trained new employees on sales techniques and operational procedures.
Office Manager
First Care Medical Center
Highland, NY
01.2008 - 01.2012
- Supervised staff, organized schedules, and delegated tasks effectively.
- Responded to customer inquiries via phone and email professionally.
- Resolved customer inquiries promptly while maintaining positive client relationships.
- Trained new hires on office policies and procedures to ensure compliance.
- Managed electronic medical records, including medical coding and billing tasks.
- Oversaw insurance receivables and collection of outstanding invoices.
- Facilitated patient relations to enhance service delivery and satisfaction.
Administrative Assistant
Maine Technical Source
Wappinger Falls, NY
01.2006 - 12.2007
- Managed shipping and receiving processes for all customer purchases and repairs.
- Oversaw showroom sales and maintained accurate inventory records.
- Provided exceptional customer service through phone interactions and walk-in support.
Administrative Assistant
Jim Wild Well Drilling, LLC
Gardiner, NY
11.2001 - 12.2006
- Managed customer service operations, ensuring prompt and effective client support.
- Handled banking and bookkeeping tasks using QuickBooks for accurate financial records.
- Maintained compliance by overseeing state and federal records for well drilling activities.
- Administered vehicle fleet records to meet state and federal registration requirements.
- Executed payroll processes, guaranteeing timely employee compensation.
Education
Bachelor of Arts - Graphic Communications
State University of New York At New Paltz
New Paltz, NY05-1986
Associate of Arts - Graphic Design
Mohawk Valley Community College
Utica, NY05-1983
High School Diploma -
East Syracuse-Minoa High School
Minoa, NY06-1981
Skills
- Customer service
- Order processing
- Microsoft Office Suite
- Email communication and management
- Multitasking and organization
- Concurrent responsibility management
- Creative problem solving
- Independent work ethic
Certification
- NYS Notary Public
References
References available upon request.
Timeline
Customer Support Specialist
Viking Packaging.
10.2019 - Current
Owner Operator
The Cheese Plate
02.2012 - 07.2019
Office Manager
First Care Medical Center
01.2008 - 01.2012
Administrative Assistant
Maine Technical Source
01.2006 - 12.2007
Administrative Assistant
Jim Wild Well Drilling, LLC
11.2001 - 12.2006
Bachelor of Arts - Graphic Communications
State University of New York At New Paltz
Associate of Arts - Graphic Design
Mohawk Valley Community College
High School Diploma -
East Syracuse-Minoa High School
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