Theresa Logiudice
Chicago,IL
Summary
Experienced Financial patient representative with background verifying patient information and coordinating billing. Successfully managed self-pay balances through installment accounts, collection processing and financial assistance applications. Highly knowledgeable expert in various insurance contracts.
Overview
5
5
years of professional experience
Work History
Patient Financial Representative
Balance Chiropractic Center
07.2023 - Current
- Resolved complex insurance and customer payment issues by providing options or escalating problems to supervisors.
- Contacted guarantors to collect payments for past due accounts.
- Interviewed patients about payment plans, and provided applications for payment assistance.
- Answered customer insurance and payment questions related to Medicare and private insurance concerns.
- Explained payment requirements, accepted payment methods and billing procedures.
- Posted miscellaneous payments to general ledger accounts.
- Researched billing errors and discrepancies to initiate corrective action.
Student Note Taker
Carroll University
08.2020 - Current
- Collected detailed and comprehensible notes for individual students unable to attend class or document lectures.
- Read information to students directly or to create recordings of class information.
- Maintained adequate support levels for as many as five students per week.
- Built relationships with students and guardians through active communication and positive feedback.
Recreational Lead Specialists
Chicago Park District (Oriole Park)
08.2018 - 06.2023
- Promoted culture focused on safe participation in recreational activities.
- Administered finances, documentation and permissions for activities.
- Maintained participant safety through careful monitoring and supervision.
- Met with staff to discuss rules, regulations and work-related problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Planned and completed group projects, working smoothly with others.
Food Service Worker
Alpine Food Shop
07.2018 - 06.2023
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Operated cash register to process cash, check and credit card transactions.
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
- Maintained order and cleanliness of work areas to conform with health codes.
- Maintained professional demeanor during interactions with customers and co-workers.
- Set up, restocked and cleaned dining areas.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Followed recipes and customer requests to prepare meals.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Collaborated with team to deliver timely service of items.
Education
Bachelor of Science - Healthcare Administration
Carroll University
Waukesha, WI05.2024
Skills
- DCFS Trained
- First Aid and CPR
- Relationship Building
- Microsoft Office
- Problem-Solving
- Friendly, Positive Attitude
- Computer Proficiency
- Time Management
- Recreational Program Planning
- Customer and Service-Oriented
- Financial Counseling
- Reviewing Patient Information
- Billing and Collections
Additional Information
Has attended Medicare conferences hosted by the Chiropractic Society of Wisconsin to obtain updated skills on upcoming laws and regulations.
Languages
Italian
Professional Working
Timeline
Patient Financial Representative
Balance Chiropractic Center
07.2023 - Current
Student Note Taker
Carroll University
08.2020 - Current
Recreational Lead Specialists
Chicago Park District (Oriole Park)
08.2018 - 06.2023
Food Service Worker
Alpine Food Shop
07.2018 - 06.2023
Bachelor of Science - Healthcare Administration
Carroll University
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