Theresa Luna
San Bernardino,CA
Summary
Experienced professional Property Manager with a proven track record in property operations and leadership. Achieved measurable results while overseeing teams in fast-paced, dynamic environments. Background in administration, logistics, and operational success enables effective resource management for residents and staff. Extensive experience managing HOA and apartment complexes with 40+ units, coordinating maintenance, day-to-day activities, vacancy renting, marketing, evictions, and management of multi-million-dollar properties. Strong teamwork and communication skills facilitate seamless coordination with building owners, tenants, contractors, and vendors.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Community Manager
Anza Management
09.2021 - Current
- Management of apartment complex day-to-day operations for a 40+ multi-million-dollar apartment complex
- Provides daily operational customer service to residents, vendors, contractors, potential residents, and more
- Conducts accurate and detail-oriented property inspections when needed
- Creates marketing and promotional material to fill vacancies in a timely manner, maintain high occupancy, and demonstrate property value by telephone, on-site, and through digital platforms
- Performs all administrative tasks required and associated with daily activities
- Leads and coordinates with on-site and off-site maintenance staff to quickly provide maintenance when needed for tenants and units
- Reports current trends, activities, recaps, vacancies, evictions, rent collections, invoices, and more to company executive leadership on a weekly basis
- Remains available for any on-site unit emergencies which might occur after hours
- Responds to such situations accordingly and efficiently
- Collects monthly rent from residents, coordinates payments, and performs all tasks related to collecting payments for other situations such as unit repairs, late payments, and more
- Performs tasks related to evictions, three-day notices, and all administrative and legal tasks at the management level related to evictions when needed
- Walks entire property regularly to ensure there are no safety hazards and enforce leasing guidelines.
- Managed social media channels effectively for improved brand visibility and increased audience interaction.
- Evaluated property conditions and recommended improvements.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Conducted regular inspections of both interior and exterior of properties for damage.
Assistant Property Manager
MGR Property Management
08.2013 - 01.2016
- Provided skilled, proficient, and effective commercial property management duties for office buildings, office spaces, commercial rental spaces, and more
- Conducted commercial property inspections prior to and after renting each location
- Coordinated move in and move out operations with tenants
- Answered and responded to collection calls for outstanding rent payments
- Served 3-day notices when necessary and performed all administrative tasks related
- Collected and approved re-occurring monthly bills for locations such as electricity, water, utilities, landscaping, and more
- Acted as the liaison between tenants and contractors
- Dispatched maintenance requests to the appropriate vendors when needed
- Distributed property keys
- Monitored and made necessary changes to energy management systems.
Administrative Assistant
Unire Real Estate Group
01.2013 - 08.2013
- Performed accurate and timely administrative duties on a daily basis to ensure the operational success of a large real estate company which manages more than 50 million square feet of industrial and office assets
- Prepared vendor invoices for property management review and approval
- Responded to property staff and vendor service requests, including all administrative elements
- Coordinated day porter services and engineer responses to tenant and building maintenance requests
- Obtained vendor W9 information and verified that vendor insurances complied with building requirements
- Prepared and sent service requests then issued them to vendors as needed
- Monitored contracts from preparation through full execution
- Kept track of contract expirations and informed property management well in advance of expiration dates
- Created and edited multiple correspondences for property staff and management as needed
- Assisted with special projects when needed.
Education
East Los Angeles Occupational Center
Los Angeles, CASkills
- Microsoft Office Suite (Word, PowerPoint, Excel, Outlook)
- Yardi Voyager
- Property Management
- Employee Performance Management
- Resident relations
- Property Inspections
- Daily Operations Management
- Tenant and eviction laws
- Community Engagement
- Property tours and inspections
- Vendor Management
- Leasing and sales
Certification
Real Estate Salesperson License
Timeline
Community Manager
Anza Management
09.2021 - Current
Assistant Property Manager
MGR Property Management
08.2013 - 01.2016
Administrative Assistant
Unire Real Estate Group
01.2013 - 08.2013
East Los Angeles Occupational Center
Real Estate Salesperson License
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