Summary
Overview
Work History
Education
Skills
Timeline
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Theresa Luttrell

North Highlands,Ca

Summary

I am a highly motivated and results-driven professional with extensive experience in real estate operations, office administration, and customer service. I have the ability to streamline processes, manage high-pressure environments, and deliver exceptional support across diverse roles. Adept at strategic planning, team collaboration, and problem resolution, with a strong track record of enhancing operational efficiency and client satisfaction. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

5
5
years of professional experience

Work History

Real Estate Agent DRE# 02117391

10.2020 - Current
  • Guided buyers and sellers through property transactions with personalized service and market insight
  • Negotiated contracts and prepared marketing listings while conducting property showings and market analyses
  • Built strong client relationships through effective communication and tailored property recommendations

Transaction Coordinator

02.2020 - Current
  • Orchestrated end-to-end real estate transactions by coordinating with agents, lenders, escrow officers, and clients
  • Developed and maintained detailed transaction timelines, ensuring compliance and timely closings
  • Oversaw office administration tasks, including scheduling, record keeping, and client communications
  • Proactively resolved transaction challenges, enhancing overall operational efficiency and customer satisfaction

Director of Operations

AimHigh RE
04.2023 - 03.2025
  • Spearheaded strategic initiatives to optimize operational processes and drive efficiency across real estate and coaching divisions
  • Led day-to-day operations, managing cross-functional teams and implementing process improvements to enhance productivity
  • Collaborated with finance teams to oversee budgets, monitor expenses, and achieve revenue targets
  • Integrated technology solutions to streamline operations and improve customer experience
  • Fostered cross-department collaboration, ensuring adherence to compliance standards and risk management protocols

Office Administrator

A Better Tree Service
10.2022 - 05.2023
  • Coordinated emergency responses for numerous fallen tree incidents, liaising with field crews, local authorities, and clients
  • Managed front desk operations, scheduled emergency dispatches, and maintained accurate records of response activities
  • Provided comprehensive administrative support in a fast-paced, high-pressure environment

Receptionist

New Vision Realty
02.2020 - 09.2022
  • Acted as the first point of contact for clients, agents, and visitors, ensuring a welcoming and professional atmosphere
  • Managed phone calls, emails, scheduling, and documentation to support transaction processes and office operations

Education

Real Estate

California Association of Realtors
Sacramento, CA
10-2020

Skills

  • Strategic Planning & Operations Management
  • Transaction Coordination & Process Improvement
  • Team Leadership & Cross-Functional Collaboration
  • Exceptional Customer Service & Client Relations
  • Strong Communication & Multitasking Abilities
  • Proficient in MS Office
  • Proficient in CRM Software
  • Proficient in Real Estate Tools
  • Client relationship management
  • Operational efficiency
  • Staff management
  • Communication skills

Timeline

Director of Operations

AimHigh RE
04.2023 - 03.2025

Office Administrator

A Better Tree Service
10.2022 - 05.2023

Real Estate Agent DRE# 02117391

10.2020 - Current

Transaction Coordinator

02.2020 - Current

Receptionist

New Vision Realty
02.2020 - 09.2022

Real Estate

California Association of Realtors
Theresa Luttrell