Theresa Lyles
Customer service representative
Coldwater,MS
Summary
My name is Theresa Lyles. Please allow me to provide insight into my background. I have over ten years of customer service skills. I am reliable, dependable, and loyal. I will give you a hundred percent twenty four seven. I’m a great employee and tend to be a lead if not in management. I’m also a team player and take pride in my communication skills with clients and coworkers. I’m a quick learner and I strive to be an employee that you can count on to be able to multitask and work every position within our company. I hope to have the opportunity to show you what I can contribute to your company. Thank you.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Customer Service/Accounts Receivable
JTM Consulting
01.2017 - 11.2023
- Perform customer service for healthcare consulting firm
- Includes fielding calls from clients, calling prospective clients to set up appointments, and invoicing clients
- Make travel arrangements for proprietor
- Occasional travel to trade shows to assist proprietor with sales.
Shipping and Receiving Clerk
Tag Truck Center
11.2007 - 12.2016
- Handled all shipping and receiving, in inventory control, invoicing, and Call Center, handling inbound and outbound calls
- Handled all our client's questions and concerns.
Shipping Manager
Julia D'Azar Designs
05.2003 - 02.2006
- Managed shipping and receiving, assuring products were delivered to customers in a time sensitive and efficient manner, utilizing three different shipping software programs
- Supervised two employees, inventory control, and invoicing customers
- Answered calls from customers, responding to questions and concerns.
Customer Service Representative
Ron Willis State Farm
03.2001 - 12.2002
- Answered the phones and filed
- Handled sales calls and took care of collections for State Farm
- Worked claims for auto, homeowners, and life insurance.
Education
Certified Nursing Assistant - Nursing
Concorde Career College
Memphis, TN05.2003
High school diploma - N/A
Saddle Brook High School
Saddle Brook, NJ09.2001
Skills
- Forklift Operator (8 years)
- Freight Experience (6 years)
- Microsoft Word
- CPR certified (4 years)
- Load & Unload (6 years)
- Sales (4 years)
- Shipping & Receiving (8 years)
- Logistics
- Warehouse Distribution (8 years)
- Accounts Payable (4 years)
- Accounts Receivable (4 years)
- Order Picking (9 years)
- Employment & labor law
- Analysis skills
- Office Management (4 years)
- Materials Handling (8 years)
- Invoice Processing
- Accounts receivable management
- Software Knowledge
- Cash application
- Dispute Resolution
- Payment posting
- Teamwork and Cooperation
- Self-Motivated and Independent
- Attention to Detail
- Package handling
- Punctual and Reliable
- Warehouse Safety
- Warehousing Operations
- Shipping and receiving
- Effective Communication
- Certified Forklift Driver
- Relationship Building
- Safety Procedures
- Forklift Operation
- Material Handling Equipment
- Shipment Tracking
- Warehouse Software Systems
- Interpersonal Skills
- Stock Rotation
- Inspection and Quality Control
- Inventory Software
- Load Planning
- Inventory Management
- Shipping Documentation
- Packing Equipment Operation
- Equipment Maintenance
- Merchandise staging
- Invoice reconciliation
- Materials Transport
- Export Compliance Regulations
- Customer RMA management
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Clear Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Adaptability and Flexibility
- Decision-Making
- Package labeling
- Inventory Monitoring and Management
- Materials Handling
- Safety Compliance
- Customer Relations
- Order Checking
- Handheld Scanners
- Microsoft Office
- Package preparation
- Team building
- Task Prioritization
- Inventory Counts
- Self Motivation
- Warehouse Management
- Analytical Thinking
- Product and Materials Sorting
- Goal Setting
- Professionalism
- Interpersonal Communication
- Document Preparation
- Basic Mathematics
- Materials Movement
- Quality Control
- Data Documentation
- Data Recording
- Storage and Supply Management
- Damage Identification and Reporting
- Time management abilities
- Continuous Improvement
- Adaptability
- Barcode Labeling
- Box and Container Packing
- Written Communication
- Work Order Following
- Quality Assurance
- Cargo Loading
- Materials Inspection
- Shipping coordination
- Production Organization
- Document drafting
- Hazardous Materials
- Professional Demeanor
- Google Docs
- Packing and Scanning
- Inventory Replenishment
Certification
- CNA, 05/01/03, 05/01/07, I graduated at Concorde Career College with my CNA license in May 2003. My license needs to be reinstated because it did lapse in 2007. I took another direction with my career.
- Forklift Certification, 02/01/07, 01/01/13, I received my forklift certification for two types of forklifts while being employed with Tag Truck Center.
- CPR Certification, 05/01/02, 05/01/03, I received my CPR certification while enrolled in school at Concorde Career College. That was part of me acquiring my CNA license.
Timeline
Customer Service/Accounts Receivable
JTM Consulting
01.2017 - 11.2023
Shipping and Receiving Clerk
Tag Truck Center
11.2007 - 12.2016
Shipping Manager
Julia D'Azar Designs
05.2003 - 02.2006
Customer Service Representative
Ron Willis State Farm
03.2001 - 12.2002
Certified Nursing Assistant - Nursing
Concorde Career College
High school diploma - N/A
Saddle Brook High School
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