Theresa Lynn Keller
Pacific,WA
Summary
Customer Service has been my specialty through out my years of employment. I take my job very seriously. I value each and everyone of my customers. I am a team player and work well with others. I work hard and enjoy the challenge of learning new things. I do very well under pressure.
Overview
33
33
years of professional experience
Work History
Office Manager
Sound Radio
08.2015 - Current
- Managed office operations, ensuring efficiency and compliance with company policies.
- Implemented new office procedures to streamline workflows and enhance communication.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Oversaw inventory management, ensuring adequate supplies while minimizing costs.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Administrative Coordinator
Dent National Inc.
02.2010 - 12.2024
- Coordinated office operations to enhance administrative efficiency and workflow.
- Answered phone calls and responded to inquiries from customers.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose
- Supported project management efforts by tracking deadlines, maintaining documentation, and communicating with customers.
- Reduced expenses by monitoring budgets, tracking expenditures, and identifying cost-saving opportunities.
- Reduced email response time, prioritizing urgent communications and delegating tasks effectively.
Commercial Driver
Auto Zone
09.2009 - 03.2011
- Client courtesy visits, Responsible for maintaining large corporate accounts. Including but not limited to receiving orders, deliveries, set-up vendor displays, store inventory, stocking programs, field care of vendor inventories. Store to store transfers and locating special orders. Customer problem management specialist.
- 253-529-2585
Barista
ABC Coffee
01.2007 - 01.2008
- Money drops, cashiering, balancing till, stocking, customer service, lunch deliveries inventory and food service. Managed daily store opening.
- 817-473-8455
Administrative Assistant
McNeilus Truck and Manufacturing
09.2006 - 06.2007
- Administrative assistant to the deputy regional director. Trainer, receptionist duties, publication creation, organization of client accounts, appointment setter. Temporary employment through a temp agency.
- 972-225-2313
Barista
Caveman Coffee
09.2002 - 09.2004
- Money drops, cashiering, balancing till , stocking, purchasing, ordering, customer service, lunch deliveries, catering, inventory and food service. On-call shift relief. Managed daily store opening.
- 253-536-3707
Barista
Classic Cafe
08.2000 - 04.2002
- Money drops, cashiering, balancing till, stocking, customer service, inventory and food service. Daily store opening
- 253-875-2890
Night Auditor
Comfort Inn
01.1998 - 01.1999
- End of day reports, balanced ledgers, breakfast bar prepared, filing, reservations. Check-in and check-out. Credit card processing. Customer service.
- 253-872-2211
Customer Service
Eagle Hardware and Garden
01.1993 - 06.1996
- Performed as Lead full time. Prepared deposit bags. Customer relations including but not limited to complaints, returns, credit card processing, opening new accounts. Employee scheduling, trainer for employees for updated computer systems, cashier training. Fast paced and 10 line phone capable.
- 253-838-2233
Education
H.S. Diploma -
Tyee High School
01.1991
Skills
- Ten Key
- Multi-Line Phone
- Copier
- Printer
- Fax Machine
- Outlook
- Postal Stamp Machine
- Excel
- Word
- Quick Books
- PowerPoint
- Photoshop
- Windows
- CC Processing
- Microsoft Teams
- Billing
- Payroll processing
- Account reconciliation
- Credit and collections
Accomplishments
- Sourced, negotiated and secured consumables resulting in annual savings.
- Streamlined workflow by consolidating lengthy processes and redundant documentation which resulted in more effective and timely completion of.
- Planned and coordinated all jobs for Dent National
Timeline
Office Manager
Sound Radio
08.2015 - Current
Administrative Coordinator
Dent National Inc.
02.2010 - 12.2024
Commercial Driver
Auto Zone
09.2009 - 03.2011
Barista
ABC Coffee
01.2007 - 01.2008
Administrative Assistant
McNeilus Truck and Manufacturing
09.2006 - 06.2007
Barista
Caveman Coffee
09.2002 - 09.2004
Barista
Classic Cafe
08.2000 - 04.2002
Night Auditor
Comfort Inn
01.1998 - 01.1999
Customer Service
Eagle Hardware and Garden
01.1993 - 06.1996
H.S. Diploma -
Tyee High School