THERESA LYONS
South Bend,IN
Summary
Experienced Community Property with 17+ years of experience in property management. Proficient in leasing, financial reporting, and customer service. Successfully implemented resident retention programs resulting in increased lease renewals. Skilled in team leadership and communication, ensuring efficient property operations. Recognized for achieving highest tenant satisfaction rating. Enthusiastic about the opportunity to contributes to further a career in a reputable and growing management team.
Overview
17
17
years of professional experience
Work History
Community Property Manager
Trilogy Residential-The Pointe at St. Joseph
12.2022 - Current
- Directed operations and strategic initiatives for 200+ residential units, improving overall tenant satisfaction by 40%.
- Completed annual rent calculations using housing database software.
- Maximized rental income while minimizing expenses through effective planning and control.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Supervised maintenance staff to ensure timely completion of work orders, maintaining a high level of resident satisfaction.
Community Property Manager
Buckingham Companies-The Foundry
12.2018 - 11.2022
- Managed day-to-day operations of a 718-unit residential community including leasing, maintenance, and resident relations.
- Managed a team of 13 property staff members, 7 maintenance team members, and 2 Notre Dame resident ambassadors.
- Led team in a successful lease up for new development additional 418-unit luxury apartment homes. Achieving 100% occupancy within one year of opening.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Leasing and Marketing Manager
Lincoln Property Company
02.2008 - 11.2018
- Performing all sales and leasing activities to achieve the property's revenue and occupancy goals by greeting and qualifying prospects, conducting property tours, and showing apartments, processing applications, credit screening and criminal background checks, preparing the lease and move-in package, and ensuring a smooth resident move-in and lease signing
- Staying inform about current market and competitor conditions that may impact the community's occupancy and sales results, developing and implementing short-and long-term marketing plans and goals to sustain occupancy, and follow the property's established policies relating to concessions, specials, and other programs to boost occupancy
- Designing and executing marketing activities to create and drive traffic to the property, including implementing resident referral and employer outreach programs, leasing plans, and using internet marketing tools, following other property-specific marketing plans
- Using on-site property management software, Yardi, Yardi CRM, to track apartment availability, record traffic and leasing activities, manage resident and prospect data, and capture critical demographic and other information about existing and future residents
- Ensuring that the property and show units meet the Company's standards, for show quality by daily inspecting leasing tour
- Communicating upkeep needs to the property maintenance team members, ensuring a physically appealing show unit, model, and amenities
- Following-up with 100 prospects daily and new residents to ensure satisfaction by sending e-mails, thank-you notes, courtesy cards, making telephone calls, and other contacts to finalize decisions to lease and/or renew
- Responding quickly and courteously to residents' concerns and questions, providing prompt action to solve problems, documenting, and conveying residents or other requests to the appropriate individual(s)
Education
High School Diploma -
York Community High School
Elmhurst06-2001
Skills
- Yardi Platform Expertise
- Yardi CRM Management Skills
- MRI Proficiency
- Costar Proficiency
- Café Management
- Entrata Proficiency
- Yield Optimization
- LRO Proficiency
- Payment Processing
- Survey Data Analysis
- Proficient in Microsoft Word
- Excel Proficiency
- Proficient in Outlook
- Proficient in Internet Explorer
- Google Apps
- Microsoft PowerPoint
- Social Media Management
Licenses Awards Certifications
- Illinois State Leasing License, 01/01/08, Present
- 2017 Leasing Manager of the year for Illinois Mid-West Region
- Leasing 101 Certified Trainer
Timeline
Community Property Manager
Trilogy Residential-The Pointe at St. Joseph
12.2022 - Current
Community Property Manager
Buckingham Companies-The Foundry
12.2018 - 11.2022
Leasing and Marketing Manager
Lincoln Property Company
02.2008 - 11.2018
High School Diploma -
York Community High School
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