Theresa MAGEE
Columbus,Ohio
Summary
Skilled Baker with exceptional knowledge of baking times, methods, temperatures, and flavors. Well-versed in proper function and maintenance of bakery utensils and equipment. Cashier with over 5 years of successful experience in transactions and customer service. Recognized consistently for performance excellence and contributions to success in the Housekeeping industry. Strengths in cleaning and organization backed by training in customer service.
Skilled houskeeping with proven expertise in driving continuous improvement in all operational areas. Assist senior manager with all needs while overseeing teams and enhancing performance. Excellent understanding of financial sustainability with good strategic planning and conflict resolution skills.
Results-oriented Assistant Store Manager offering 3 years of increasing revenue and profitability and managing loss and shrinkage. Well-versed in inventory control, buying and merchandising for perishable and non-perishable goods. Energetic and productive with ability to thrive in customer-focused, fast-paced environment.
Professional sales-focused manager with 2 years of management experience in diverse fields. Proven history of building relationships with satisfied customers. Equally skilled as management leader and meticulous number cruncher focused on overall operational performance.
Professional sales-focused manager with 2 years of management experience in diverse fields. Proven history of building relationships with satisfied customers. Equally skilled as a management leader and meticulous number cruncher focused on overall operational performance.
Skilled Sales with proven expertise in driving continuous improvement in all operational areas. Assist senior manager with all needs while overseeing teams and enhancing performance. Excellent understanding of financial sustainability with good strategic planning and conflict resolution skills. Focused professional cleaner providing consistent and high-quality cleaning services with outstanding results. Trustworthy and accommodating customer service professional. Dedicated to exceptional performance and quality standards.
Overview
13
13
years of professional experience
Work History
Office Cleaner
ABM Industries
Columbus, Ohio
01.2020 - Current
- Cleaned desks, office equipment, walls, files, ledges and countertops by dusting surfaces.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Organized and used industrial cleaning products following strict safety procedures.
- Emptied trashcans and transported waste to collection areas.
- Operated industrial washing machines and dishwashers to clean linens and dishware.
- Ordered new cleaning supplies for upcoming jobs.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Cleaned industrial job sites using maximum strength cleaning solutions and equipment.
Bakery Associate
Panera Bread
Columbus, OH
08.2019 - 01.2020
- Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation
- Wrapped, boxed and weighed bakery department products
- Mixed dough, scaled breads and cakes, fried doughnuts and performed all baking duties
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Maintained organized checkout area and swept floors and emptied trash cans
- Folded and arranged Pastries merchandise in attractive displays to drive sales
- Maintained up-to-date knowledge of store sales, payment policies and security standards
Cashier Assistant
Duchess Shoppe
Columbus, OH
01.2018 - 08.2019
- Monitored self-checkout systems provided assistance or intervention where required
- Maintained current knowledge of store promotions and highlighted sales to customers
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Counted cash in register drawer at beginning and end of shift
- Maintained customer satisfaction while handling 20 product returns quickly and professionally
- Checked prices for customers and processed items sold by scanning barcodes
- Set up new sales displays each evening
- Helped customers manage large purchases by collecting items from shelves and storage locations
- Assisted customers by answering questions and fulfilling requests
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Assisted customers with locating and choosing merchandise in any store department
- Used POS system to enter orders, process payments, and issue receipts
- Prepared beverages and filled food orders for customers
- Prepared and submitted end-of-shift reports
Meat Department Clerk
Giant Eagle
Akron, OH
06.2015 - 12.2017
- Unloaded merchandise and stocked cases with new merchandise
- Wrapped, weighed and filled product with efficiency to manage high volume of customers
- Followed proper safety, handling and cross-contamination procedures
- Consulted with customers to discuss available meats, including different cuts and options such as organic, grass-fed and grass-finished beef
- Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Organized, arranged, and re-stocked various stations, including buffet, salad bar, and service areas
- Maintained composure and work quality while under stress
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation
- Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines
- Recorded, monitored, and maintained optimal and required food temperatures through kitchen, restaurant, and storage areas
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
- Utilized culinary and cutlery tools to prepare various foods for cooking or cold dish presentations
- Planned and organized food preparation activities, including [Duty] and [Duty]
Housekeeping Aide
Hilton
Akron, Ohio
06.2001 - 05.2007
- Ordered and stocked supplies to avoid shortages and excess inventory
- Removed soiled sheets, washcloths, and towels
- Responded to cleaning emergencies on behalf of guests with speed, ease, and confidentiality
- Trained other staff members by physically demonstrating complex tasks
- Restocked room supplies such as drinking glasses, soaps, shampoos, writing supplies and minibars
- Made beds quickly to maximize team efficiency
- Transported soiled linens to laundry facilities
- Handled guest complaints about housekeeping services and referred problems to management
- Replenished guest room toiletries such as soap, shampoo and paper products
- Maintained standard procedures for cleaning and developed new methods, to increase efficiency
- Inspected lobbies, rooms, halls and offices to determine levels of cleanliness
- Prepared rooms with top-notch standards every time
- Participated in required and optional safety training events to gain innovative edge in industry and maintain highest quality of safety standards
Education
GED -
Urban League
Akron Oh1981
Skills
- Hospitality service expertise
- Health department standards
- Customer satisfaction
- Cash register operation
- Customer service
- Food handling safety
- Bakery equipment knowledge
- Bakery display preparation
- Food running
- Cost Control
- Product and service sales
- Sales and marketing
- Customer experience
- Business initiatives proficiency
- Google Drive
- Business development and planning
- OSHA Standards
- Company Quality Standards
- Maintenance and Repair
- Positive Team Player
Reading, writing, travel
I love to read about history and learn new ways to improve my job performance and skills. I like to keep journals and write about my adventures. Traveling is my passion I love meeting new people and seeing the wonderful places this country has to offer.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Office Cleaner
ABM Industries
01.2020 - Current
Bakery Associate
Panera Bread
08.2019 - 01.2020
Cashier Assistant
Duchess Shoppe
01.2018 - 08.2019
Meat Department Clerk
Giant Eagle
06.2015 - 12.2017
Housekeeping Aide
Hilton
06.2001 - 05.2007
GED -
Urban League
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