Theresa Mastellon
Fresh Meadows,New York
Summary
Dynamic professional with comprehensive knowledge of Human Resources and Human Capital Management. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency and scalability. Talents for team building, leading and motivating, as well as documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote an engaged and empowered work culture.
Overview
15
15
years of professional experience
Work History
Director, People Operations
Hopscotch Healthcare, LLC
03.2023 - 07.2024
- Served as a strategic partner to define and create a roadmap for the People Operations function.
- Focused on company growth and scalability of processes by transitioning the company's HRIS and Culture systems. Lead both system transitions for the company of over 100 employees.
- Transitioned 401k plan from 5 separate plans to 1 plan, reducing administrative cost and burden.
- Acted as Plan Sponsor for 401k plan, responsible for all activity for the plan including: payroll deferrals, annual IRS compliance auditing, funding of annual profit share contributions and 5500 submission.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Leveraged professional networks and industry knowledge to strengthen client relationships and negotiated favorable contracts with vendors for reduced costs and improved efficiency.
- Transformed internal communication processes as well as other initiatives that increased employee engagement from a score of 63 to a score of 81.
- Developed a comprehensive professional development program that included a compensation framework and key professional competencies to increase transparency and provide career paths for all employees.
- Assisted in recruiting, hiring and training of team members.
Senior Manager Human Capital Management
Unified Women's Healthcare
08.2020 - 03.2023
- Led the Human Capital Management arms of three Medical Groups located in NY, MN and MI.
- Built the Human Resource function for the MI group from scratch, working across 5 entities to help them form a cohesive singular FEIN.
- Brought the NY group from a third-party vendor to high-touch, white-glove service for a total of ~400 employees.
- Reinvigorated the Human Resource arm of the MN group by reevaluating processes and fostering relationships with key stakeholders.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives, including two changes in HRIS systems.
- Acted as Plan Sponsor for 401k plan, responsible for all activity for the plan including: payroll deferrals, annual IRS compliance auditing, funding of annual profit share contributions and 5500 submission.
- Implemented and developed operational standards, policies and procedures.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Received the highest scores for both employee engagement and inclusion across NY group for all of Unified.
- Navigated the COVID-19 pandemic, especially for the NY group, navigating state and federal initiatives.
- Helped secure and navigate a PPP loan for the NY market and successfully brought them to 100% forgiveness of the loan in collaboration with legal, compliance and finance functions.
- Operated within a direct MSO model and a matrixed central function model
Human Resources Manager
Square Care
10.2018 - 08.2020
- Administered compensation, benefits and performance management systems and safety and recreation programs.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Successfully negotiated a new benefit-plan structure for employees that ultimately reduced spending for both the company and the employees by 50%.
- Acted as Plan Sponsor for 401k plan, responsible for all activity for the plan including: payroll deferrals, annual IRS compliance auditing, funding of annual profit share contributions and 5500 submission.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
- Conducted salary and market benchmarking analyses to ensure competitive compensation and attract top talent.
- Navigated single TIN Medical Group through acquisition by national MSO - Unified Women's Healthcare.
Manager
Darden Restaurant Group
09.2014 - 10.2018
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with ~5 different vendors through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, successfully developing 2 members from waitstaff to management.
Project Manager
The Forensic Panel
05.2009 - 09.2011
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects, including traveling to 4 different states to collect data.
- Created and fostered relationships with District Attorneys across 4 different states to receive approval to conduct on-site data collection.
- Provided detailed project status updates to stakeholders and executive management.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Completed thorough research into assigned topics.
- Wrote and edited high-quality content for publication in scientific literature.
Education
SHRM Certified Professional (SHRM-CP) -
SHRM
New York, NY12.2020
Master of Arts - Forensic Psychology
John Jay College (CUNY)
New York, NY01.2010
Bachelor of Arts - Forensic Psychology
John Jay College (CUNY)
New York, NY01.2007
Skills
- Managing Operations and Efficiency
- Strategic Planning
- Verbal and Written Communication
- People Management
- Hiring and Retention
- Team Management
- Legal and Regulatory Compliance
- Employee Relations
Publications
- Applying forensic anthropological data in homicide investigation to the depravity standardApplying forensic anthropological data in homicide investigation to the depravity standard., Journal of Forensic and Legal Medicine, 01/01/12
- Peer-reviewed forensic consultation: Safeguarding expert testimony and protecting the uninformed courtPeer-reviewed forensic consultation: Safeguarding expert testimony and protecting the uninformed court., Journal of Forensic Psychology Practice, 01/01/12
- The Depravity Standard: A call for large-scale homicide case research. The Depravity Standard: A call for large-scale homicide case research., Empire State Prosecutor, 01/01/11
- Work in progress: Defining evil through The Depravity Standard and Clinician's Inventory of the Everyday Extreme and Outrageous (CIEEO). Work in progress: Defining evil through The Depravity Standard and Clinician's Inventory of the Everyday Extreme and Outrageous (CIEEO)., Journal of Social Science, 01/01/11
Timeline
Director, People Operations
Hopscotch Healthcare, LLC
03.2023 - 07.2024
Senior Manager Human Capital Management
Unified Women's Healthcare
08.2020 - 03.2023
Human Resources Manager
Square Care
10.2018 - 08.2020
Manager
Darden Restaurant Group
09.2014 - 10.2018
Project Manager
The Forensic Panel
05.2009 - 09.2011
SHRM Certified Professional (SHRM-CP) -
SHRM
Master of Arts - Forensic Psychology
John Jay College (CUNY)
Bachelor of Arts - Forensic Psychology
John Jay College (CUNY)
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