THERESA MCDONOUGH DEVINE

Professional and Continuing Studies (PCS) Enrollment Team | 2026

• Utilized Banner, Slate CRM, and other enrollment management technologies to manage student records, track engagement, support recruitment efforts, and maintain data integrity throughout the student lifecycle.
• Supported enrollment, advising, and student success initiatives for prospective, admitted, transfer, military-affiliated, veteran, and continuing students.
• Coordinated student communications, advising appointments, orientation programs, information sessions, and enrollment-related events to facilitate student engagement and support retention.
• Generated reports and maintained confidential student records in compliance with FERPA, collaborating with academic and enrollment teams to improve student services and operational workflows.
• Managed departmental procurement and financial transactions, including purchase requests, vendor invoices, and reimbursements, ensuring timely processing and adherence to budget protocols.
• Partnered with the Associate Dean to manage commencement documentation, graduation logistics, banquet attendance, and event coordination with campus partners, including security.

• Increased profits by assessing effectiveness of Capital budget and ITS based projects, including the Faculty laptop initiative.
• Coordinated campus-wide procurement for technology and licensing, overseeing day-to-day production activities aligned with business objectives.
• Defined, implemented and revised operational policies and guidelines.
• Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
• Negotiated pricing and service terms with customers and vendors, directly impacting expenses and profitability.
• Proficient in Banner and Unimarket while leading change and transformation across business areas to deliver benefits and align company resources.
• Assisted in recruiting, hiring and training of team members.
• Assessed and verified billing invoices and expense reports, reducing financial inconsistencies and enhancing accuracy.

• Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
• Coordinated office operations and scheduled appointments for department managers to streamline workflow.
• Oversaw office inventory by managing ordering, requisitioning, stocking, and shipment receiving processes.
• Maintained organized computer and physical filing systems to ensure easy access to documents.
• Evaluated employee records and productivity to complete employee evaluations.

• Developed marketing strategies and resolved challenges to enhance sales performance.
• Conducted analysis to refine and strengthen future marketing strategies.
• Authored crisp and interesting marketing copy to engage target consumers and drive sales.
• Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
• Coordinated art and graphics creation for effective merchandising.
• Edited website content and database to keep information correct and up-to-date.
• Supported growth initiatives in commercial real estate office as marketing associate.

• Managed operations of cardholder brokerage firm
• Managed two employees in Operations Dept, coordinating tasks and providing direction to enhance team productivity.
• Generated usage reports with Access for President of Company to inform strategic decision-making.
• Tracked cardholder bins for credit card insurances to ensure accurate processing and compliance.
• Proofread and edited all insurance disclosures.

• Coordinated communication between internal events personnel and external vendors to swiftly address conflicts.
• Coordinated schedules and timelines for events.
• Managed event logistics and operations for commencements.
• Resolved concerns, complaints, and inquiries to ensure high levels of customer satisfaction.
• Assigned tasks, reviewed performance, and developed improvement plans to enhance team effectiveness.
• Developed junior team members and cultivated a collaborative culture.

• Operated switchboard, facilitating routing of incoming calls to appropriate departments for prompt assistance.
• Directed all college-wide incoming calls, routing to best-qualified personnel to enhance communication flow.
• Connected callers to appropriate professionals or departments to ensure efficient resolution of inquiries.
• Responded to customer inquiries with patience and positivity to establish excellent first impression.
• Maintained accurate records of calls placed and received.
• Maintained up-to-date knowledge of emergency call procedures.
• Operated digital paging system to notify recipients of incoming calls.
• Monitored automated systems for placing collect calls and intervened for callers needing assistance.
• Performed clerical work such as sorting mail, restocking supplies and typing documents.