Theresa McHone

• Meet with clients for face to face interviews for intakes to the residential units.
• Provide direct support, treatment linkage and customer service to clients and the community through:

-Performing initial phone screenings and coordination for

clients seeking AoD and/or mental health assessment

-Assisting in identifying appropriate levels of care, locations

of programs and information pertaining to services

-Help manage census levels

-Outreach to clients requesting information via telephone

-Maintain updated list of community resources

-Refer consumers to outside resources as needed

• Review referrals from hospitals, community agencies and out of county agencies to determine and coordinate with internal providers to determine if clients are appropriate for admission. Coordinate with referring agencies to schedule admission dates and bed to bed transfers
• Coordinate assignment of bed dates for all units and help maintain needed census levels
• Provide oversite, management and development of residential records and facilitate the transition of client records between intake and residential units
• Scan all necessary documents into the Electronic Health Record

• Provided case management services to youth and their families involved in a specialized mental health court program through Montgomery County Juvenile Court
• Efficiently gathered information from clients, families, schools, court systems and other providers to develop comprehensive treatment plans
• Educated clients and families in understanding individual mental health diagnoses and how they affect current and future functioning
• Collaborated with internal and external providers
• Provided referrals to community agencies to maintain continuity of care
• Accurately documented all client information including treatment plans and progress notes in a timely manner into Electronic Health Record

• Assisted clients in an Adult Transitional Living program in learning and improving their use of coping techniques, independent living skills and community resources
• Guided clients in understanding their diagnoses and treatment plans
• Collaborated with team members, community organizations as well as other internal and external providers
• Modeled appropriate interactions and behaviors at the agency and in the community
• Assisted clients in improving their ability to perform activities of daily living
• De-escalated crisis situations with clients when mental health symptoms increased
• Documented all progress notes in a timely manner while adhering to agency production standards

• Provided mental health interventions to youth in an inpatient setting
• Intervened in crisis situation to de-escalate clients as needed
• Monitored patients progress, documenting changes in behavior and updating treatment plans accordingly.
• Provided emotional support to clients when needed to assist in managing increased symptoms
• Performed and recorded client vital signs daily
• Assisted in the intake process as needed

• Provided case management services to children and their families in the community
• Efficiently gathered information from clients, families, schools, court systems and other providers to develop comprehensive treatment plans
• Educated clients, families and schools in the understanding of individual mental health diagnoses and the impact these diagnoses may have on functioning
• Collaborated with internal and external providers as well as provided referrals to community agencies to maintain continuity of care
• Accurately documented client information including treatment plans and progress notes within the required time frame