Theresa McKnight, MHS, RN
Orlando,FL
Summary
Dynamic leader with extensive experience in clinical operations and team management at Verily Life Sciences. Expertise in telehealth implementation and strategic planning, driving operational efficiency and enhancing patient care. Proven track record in program development and AI integration, leveraging strong decision-making and leadership skills to achieve organizational goals.
Overview
12
12
years of professional experience
Work History
Manager, Multidisciplinary Care Team Operations
Verily Life Sciences (a Google Company)
08.2021 - Current
- Led a team of multidisciplinary care professionals, including certified diabetes care and education specialists, nurse practitioners, registered nurses, registered dietitians, and mental health specialists to deliver population health and disease management services through an application.
- Led the design and implementation of Verily's GLP-1/Anti-Obesity Medication program marketed to employers.
- Design and implementation of end-to-end workflows and infrastructure for our in-house telehealth clinic; ensuring each touchpoint, from eligibility and intake to clinician consultation and longitudinal follow-up, was seamless for both the member and the provider.
- Co-designed and implemented AI tools for care platform, enhancing operational efficiency and patient experience.
- Created clinical operations strategy and oversaw operations for T1D, T2D, and hypertension program, ensuring alignment with overall care objectives.
- Provide strategic direction, motivation, mentoring, and performance management both as a group and individually.
- Provided expertise and leadership in developing protocols for multidisciplinary and clinical interventions focused on nutrition, diabetes education, chronic condition care escalation, and self-management.
- Develop measurement strategy to track and optimize team productivity and effectiveness in collaboration with other team leads and operations leadership.
- Collaborate continuously with an interprofessional team in care delivery, with a focus on improving measures and outcomes.
- Review operational problems / policies and recommend solutions and changes to operations and clinical leadership.
- Led cross-functional teams to improve project workflows and enhance operational efficiency.
- Coordinated stakeholder communications to ensure alignment on project goals and deliverables.
- Managed budgets effectively, ensuring adherence to financial constraints while maintaining quality standards.
- Evaluated emerging technologies to integrate innovative solutions into existing processes for enhanced productivity.
- Developed and implemented strategic initiatives optimizing resource allocation and project timelines.
- Facilitated regular training sessions to enhance team skills and improve overall performance.
- Analyzed project outcomes to identify areas for process improvement and implement best practices.
National Director, Clinical Operations
Ascension
05.2018 - 06.2021
- Led national initiatives that enhanced operational efficiency and improved patient care quality across multiple regions.
- Developed strategic partnerships with healthcare providers to optimize service delivery across regions.
- Implemented data-driven decision-making processes to streamline organizational workflows and reduce costs.
- Mentored senior leadership team in best practices for operational management and team development.
- Led and managed clinical operations and programs in the ambulatory care management space for Ascension Care Management and Clinical and Network Services at Ascension
- Managed ACO/MA plan clinical programs across the United States for Ascension
- Led the leadership and development of a multidisciplinary clinical team of over 100 associates providing care coordination and population health care management for over 250,000 members.
- Planned, developed, and managed execution of complex, cross-functional strategic projects involving internal and external stakeholders, ensuring alignment with organizational goals.
- Ensured the progress and alignment of various efforts and initiatives across 13 different markets
- Drove operational process and program improvement that will drive initiatives through strategic action based planning and development
- Oversaw development and implementation of performance management plans that established a continuous improvement cycle for clinical operations.
- Provided oversight of clinical team activities, staff development, budget management, and regulatory compliance
- Modeled and cultivated an internal cultural structure designed around collaboration, support, feedback, motivation, accountability while in line with Ascension Mission and Values
- Re-Design, oversight, deployment and management of the National Care Management Program
- Design, oversight, deployment and management of Ascension Complete (Medicare Advantage) Care Management Program
- Oversight, deployment and management of SmartHealth Care Management Program
Regional Manager
Ascension
02.2017 - 05.2018
- Led regional operations, ensuring adherence to company standards and regulatory compliance.
- Oversaw budgets for respective markets, ensuring financial stewardship aligned with strategic goals.
- Managed Care Team Managers by region to provide oversight and translate strategic objectives to provide operational direction to the team, including performance management and outcomes.
- Served as primary contact for resolving regional market operations issues, collaborating with ACM Operations to enhance support.
- Developed strategic initiatives to enhance patient care quality across multiple facilities.
- Coordinated cross-functional teams to streamline processes, enhancing service delivery.
- Implemented performance metrics to assess operational efficiency and staff productivity.
- Identified and implemented efficiencies in process improvement to achieve strategic objectives.
- Utilized quality and population data to assist with the design of processes and programs that support Ascension Care Management and the members it serves
- Participated in budget decision making and overview for optimal stewardship related to strategic objectives.
- Represented Ascension Care Management in local ministry committees.
- Acted as a key resource for the Network Administrator by assisting in physician outreach and business development efforts.
- Mentored and trained managers on best practices for team development and leadership skills.
Care Team Manager
Ascension
04.2015 - 02.2017
- Managed clinical care management team, overseeing operations and translating strategic objectives into actionable budgetary, performance, and KPI expectations.
- Ensured care management team met Ascension Care Management’s clinical strategy objectives through regular evaluations.
- Utilized quality and population data to identify opportunities and design processes and programs supporting Ascension Care Management and its members.
- Reduced health risks and preventable readmissions by applying health coaching and care transition paths for specific scenarios.
- Oversaw performance metrics, ensuring team alignment with organizational goals and objectives.
- Implemented process improvements that streamlined workflows and reduced turnaround times.
- Developed training programs for new staff, fostering a culture of continuous learning and development.
- Coordinated network resources to enhance financial management and resource allocation within the organization.
- Led cross-functional teams to enhance operational efficiency and drive project success.
- Represented Ascension Care Management in local ministry committees/meetings.
- Systemically works with others in Ascension’s Network to ensure we are engaging patients throughout the network and at each point of care, healing and wellness
PSA Healthcare
RN Supervisor
01.2014 - 12.2014
- Managed 5 school health clinics, supervising staff to ensure effective health service delivery.
- Supported and developed interdisciplinary team, enhancing collaborative care for students' health needs.
- Provided various client related services to assist in meeting the health and psychosocial needs of students.
- Participated in student health plan meetings, delivering on-site health interventions and triaging students to address immediate health concerns.
- Enforcing school board policies and procedures related to the school clinic and services provided
- Conducted screenings for hearing and vision issues among students
- Documented services provided according to agency policies and procedures.
Education
Master of Science - Rehabilitation Counseling
Louisiana State University Health Sciences Center
New Orleans, LA05-2003
Bachelor of Science - Rehabilitation Services
Louisiana State University Health Sciences Center
New Orleans, LA08-2001
Associate of Science - Nursing
Pensacola State College
Pensacola, FL05-2012
Skills
- Healthcare expertise
- Ambulatory care management
- Clinical operations
- Care coordination
- Population health management
- Accountable care organizations
- Career development
- Program development
- AI integration
- Performance metrics
- Operational efficiency
- Strategic planning
- Team leadership
- Team management
- Data analytics
- Team mentoring
- Decision-making
- Time management
- Customer service
- Vocational counseling
RN Licesure
50 state RN Licensure
Registered Nurse (RN) - Florida
9372841 - Compact Licensure
Registered Nurse (RN) - Washington D.C.
RN500017686
Registered Nurse (RN) - Oregon
10045080
Registered Nurse (RN) - New York
992503
Registered Nurse (RN) - Nevada
890116
Registered Nurse (RN) - Minnesota
2542617
Registered Nurse (RN) - Michigan
4704429658
Registered Nurse (RN) - Massachusetts
RN10027486
Registered Nurse (RN) - Hawaii
RN-125048
Registered Nurse (RN) - California
95434023
Registered Nurse (RN) - Alaska
239700
#239700
Timeline
Manager, Multidisciplinary Care Team Operations
Verily Life Sciences (a Google Company)
08.2021 - Current
National Director, Clinical Operations
Ascension
05.2018 - 06.2021
Regional Manager
Ascension
02.2017 - 05.2018
Care Team Manager
Ascension
04.2015 - 02.2017
PSA Healthcare
RN Supervisor
01.2014 - 12.2014
Master of Science - Rehabilitation Counseling
Louisiana State University Health Sciences Center
Bachelor of Science - Rehabilitation Services
Louisiana State University Health Sciences Center
Associate of Science - Nursing
Pensacola State College