Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Theresa McNeil

Henderson,NV

Summary

Experienced with customer relationship management (CVS Caremark), ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.


Retail sales professional (Health America) versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.


Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.


Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.


Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

23
23
years of professional experience

Work History

Sales Associate

Intouchcx
08.2024 - 07.2025
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Built relationships with customers to encourage repeat business.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Reduced call resolution time through efficient problem-solving and communication skills.
  • Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
  • Documented and detailed calls and complaints using call center's CRM database.

Customer Service Representative

CVS Caremark Pharmacy
11.2020 - 08.2024
  • I was a senior resolution specialist and handled escalated calls from members regarding their pharmacy drug coverage.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Customer Service Representative

Sitel Call Center
08.2017 - 11.2020
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Processed customers auto insurance claims for USAA insurance.
  • Set up tow truck services for our customer

Customer Service Representative

Health America
05.2015 - 08.2017
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.

Customer Service Representative

Las Vegas Valley Water District
09.2002 - 04.2015
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Consistently met or exceeded performance goals, contributing to the overall success of the call center.
  • Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
  • Enhanced customer satisfaction by resolving complex issues promptly and professionally.
  • Addressed customer account discrepancies and concerns.
  • Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
  • Achieved high-quality service by adhering to company policies and procedures during each interaction.
  • Detailed payment options and explained price, receipt and billing details to customers.

Education

Associate of Arts - Audio Engineering

IAVE
Silverlake, CA
09-1993

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Experience with Slack, Microsoft, Power Point, Excel, Windows, Teams, Zoom and Skype

Timeline

Sales Associate

Intouchcx
08.2024 - 07.2025

Customer Service Representative

CVS Caremark Pharmacy
11.2020 - 08.2024

Customer Service Representative

Sitel Call Center
08.2017 - 11.2020

Customer Service Representative

Health America
05.2015 - 08.2017

Customer Service Representative

Las Vegas Valley Water District
09.2002 - 04.2015

Associate of Arts - Audio Engineering

IAVE
Theresa McNeil