Theresa Melton

Provide ongoing protective oversight to people living in the residence24/7 On-Call accessibility.

Assist with scheduling, personnel related issues, training of residential staff and other delegated tasks.

Provide on-going supervision of residential staff.

Provide assistance and instruction for each person in basic activities of daily living.

Provide training and support for each person in accordance with persons program plan.

Mandated reporter and required to cooperate with any and all investigations.

Complete staff performance evaluations.

Participate as required at all team meetings, life plan meetings and OPWDD surveys.

Be available to all staff for coaching and observation around Person Centered Supports.

Participate in the selection and evaluation of staff.

Successful completion and maintenance of all certifications (AMAP, SCIP, CPR).

Lifting is required which may include a 2-person transfer, laundry, groceries etc.

Drive agency vehicles; demonstrate safe driving practices; participate in agency driver safety course.

Responsible for NYS Vehicle Inspection and all routine maintenance of agency vehicles.

Maintain a clean and safe environment including a weekly walk-through with Residence Manager.

Ensure for adherence to agency quality standards of operation; make decisions in conjunction with and in the absence of the Residence Manager that drive operational processes.

Working knowledge of agency software (i.e.: Evero, Outlook, Paycom etc.)

Handled emergencies effectively, following established protocols while maintaining resident safety and wellbeing.

Fostered a positive living atmosphere by coordinating social events and promoting resident involvement in decision-making processes.

· Provides individualized care

· Helps individuals with activities of daily living.

· Assists individuals with proper maintenance of living area.

· Guides individuals in leisure activities

· Helps individuals with all chores necessary to maintain as normal a living environment as possible, i.e., laundry and housekeeping

· Completes all necessary checklists and paperwork as required.

· Responsible for completing monthly budget calendar

· Responsible for completing Daily Notes and Behavior Data Sheets, where applicable

· Provides needed programmatic information at all program meetings

· Maintains a case load of individuals and general binders

· Completes Community Habilitation “Monthly Progress Summary” in Individuals’ general binder

· Reviews with Care Coordinator, advocate and individual the Community Habilitation Plan every 6 months

· Provides transportation to and from activities

· Assists in the implementation of individual plans for individuals and behavioral plan goals

· Assists individuals in the pursuit of recreational, social and community activities based on their preferences and individual plans

· Administers medications to individuals as assigned

· Observes individuals for any changes in behavior or health that may have resulted from medication administration

· Ensures individuals are dressed neatly and appropriately and are groomed at all times

· Assists and encourages individuals to care for immediate personal needs such as toileting, washing their hands, and eating

· Documents all program data, including but not limited to: individual hab plan, behavior plan, community integration logs, assessments, individual funds requests, mileage logs

· Documents individuals health (i.e. seizure charts, weight, bowel movements, fluid intake.);

Ensures Medication Administration Record (MAR) entries are completed daily

• Tracking, recording, reporting, and storing information related to transactions, supplies, and customers, ensuring all information is accurate and complete.
• Manage daily schedules, employee shifts, and time-off requests
• Assign duties to employees and oversee their progress
• Ensure that daily sales/production goals are met
• Count cash at the end of the shift and manage bank deposits
• Train and integrate new workers
• Provide guidance and feedback to employees when needed

Ensure industry rules and regulations are followed

• Handle customer and employee complaints
• · Resolve conflicts between employees

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.