Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic
Theresa Mendez

Theresa Mendez

AZ

Summary

Dedicated professional pursuing career advancement through enrollment at GCU. Possessing over 10 years of valuable management and customer service experience, adept at helping individuals and collaborating with teams to effectively address concerns. Proven track record in cash handling, ensuring accurate financial transactions. Committed to delivering exceptional service and finding innovative solutions, poised to contribute expertise to drive success in a dynamic work environment.

Overview

10
10
years of professional experience

Work History

Office Manager

GoGo Rental
05.2024 - 12.2024
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Executive Assistant

Mari Tautimes INC
10.2023 - 01.2024
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.

General Manager

Aqua Tots Surprise-Glendale
05.2021 - 10.2023
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Developed and implemented strategies to increase sales and profitability.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.

Territory Manager

Arizona Lottery
01.2017 - 04.2020
  • Built relationships with customers and community to establish long-term business growth.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Delivered customized solutions tailored to individual client needs, increasing overall customer satisfaction levels significantly.
  • Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
  • Managed accounts to retain existing relationships and grow share of business.
  • Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
  • Trained and mentored sales representatives in sales techniques and strategies.
  • Implemented promotions and marketing campaigns to increase territory sales and brand awareness.
  • Identified opportunities for upselling and cross-selling, resulting in increased average deal size.
  • Expanded territory coverage by strategically identifying and targeting high-potential accounts.

Customer Support Specialist

Matrix Absence Management Inc.
08.2017 - 04.2018
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.

Assistant Manager

Quik Trip
08.2014 - 11.2017
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

Education

Master of Science - Marketing and Advertisement, accounting

Grand Canyon University
Phoenix, AZ
12-2025

High School Diploma -

Glendale High School
08.2009

Skills

  • Office management
  • Organizational skills
  • Customer relations
  • Clear oral/written communication
  • Scheduling and calendar management
  • Payroll processing
  • Account reconciliation
  • Inventory control
  • Employee supervision
  • Employee training
  • Training and coaching
  • Financial reporting

Hobbies and Interests

  • Reading
  • Hiking
  • Family

Timeline

Office Manager

GoGo Rental
05.2024 - 12.2024

Executive Assistant

Mari Tautimes INC
10.2023 - 01.2024

General Manager

Aqua Tots Surprise-Glendale
05.2021 - 10.2023

Customer Support Specialist

Matrix Absence Management Inc.
08.2017 - 04.2018

Territory Manager

Arizona Lottery
01.2017 - 04.2020

Assistant Manager

Quik Trip
08.2014 - 11.2017

High School Diploma -

Glendale High School

Master of Science - Marketing and Advertisement, accounting

Grand Canyon University

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Theresa Mendez