Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Theresa Merges

Red Bank,NJ

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for. Extensive culinary proficiencies.

Overview

6
6
years of professional experience

Work History

KINGS Cooking Studio Manager

KINGS Food Markets
07.2017 - Current
  • Coordinated daily studio operations, including scheduling, staff management and customer service.
  • Organized and maintained client databases for accurate communication information.
  • Developed and implemented strategies to increase studio visibility and reach more clients.
  • Kept accurate budgets with all expenses tracked and accounted for.
  • Collaborated with design teams in promotional materials development to market studio activity.
  • Utilize industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Consistent annual sales growth.

Business Development Representative

Ray Catena Motor Car Corp., Mercedes Benz
  • Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
  • Expanded business through effective network development, identifying new, and prospective clients.
  • Used SalesForce to handle current portfolio and prospective leads.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Project Coordinator

College Bound Network
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Recruited personnel to achieve performance and quality targets.

Administrative Manager

Smith Barney
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Updated reports, managed accounts, and generated reports for various regulatory boards.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Interviewed, recruited and onboarded Administrative Assistants.
  • Designed a training program implemented division wide.
  • Securities Registered.

Education

Bachelor of Arts - Political Science And History

State University of New York
New Paltz, NY

Skills

    • Business Relationship Management
    • Market Research
    • Networking Abilities
      • Sales Prospecting
      • Upselling Techniques
      • Superior Customer Service

Accomplishments

    Albertsons Spirit of Excellence Award Winner

    Mid-Atlantic Division 2023

Timeline

KINGS Cooking Studio Manager

KINGS Food Markets
07.2017 - Current

Business Development Representative

Ray Catena Motor Car Corp., Mercedes Benz

Project Coordinator

College Bound Network

Administrative Manager

Smith Barney

Bachelor of Arts - Political Science And History

State University of New York

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Theresa Merges