Summary
Overview
Work History
Education
Skills
Timeline
Generic

Theresa Metts

Orangeburg,SC

Summary

I am a Licensed Practical Nurse with 20 years clinical experience. I graduated with honors in 2004 from Orangeburg Calhoun Technical College. I have a great passion for working with patients of all age groups, as well as building a relationship with providers and family members.

I have gained extensive clinical skills during my career. My experience includes updating and collecting information from patients’ electronic health records, providing education on diseases and disease process, medication reconciliation, chart documentation, phlebotomy, and patient assessments. I have worked with Palmetto GBA / Blue Cross Blue Shield performing medical reviews for Home Health Claims. I am familiar with CMS guidelines for face to face and clinical documentation requirements. I currently have 4 years experience as a HEDIS nurse with Change Healthcare / Optum, collecting data from EHR for HEDIS. Previously worked remotely with Palmetto GBA performing medical reviews, as well as SC DHEC performing COVID Case Investigations. My skills include, but are not limited to; collection of specimens, wound treatments and wound cultures, IV therapy, venipunctures, data collection, disease education and medication reconciliation.

Overview

21
21
years of professional experience

Work History

Care Manager

MUSC
Remote, SC
02.2025 - Current
  • Facilitated the coordination of medical appointments and transportation for clients when needed.
  • Assisted clients in developing and achieving short-term and long-term goals.
  • Coordinated with other health care providers, such as physicians and psychiatrists, to develop comprehensive treatment plans.
  • Educated family members about patient's condition, treatments and available resources.
  • Provided advocacy for clients to ensure their needs are met through appropriate services.
  • Monitored client's compliance with medications prescribed by physician or psychiatrist, if applicable.
  • Participated in team meetings with other staff members to discuss case management issues.

Property Manager

Southgate Estates
Orangeburg, SC
04.2008 - Current
  • Handled resident complaints and expedited maintenance requests.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Updated tenant and unit information to keep current in housing database.
  • Facilitated tenant paperwork processing and verification.
  • Met with prospective tenants to show property and assess applications or sign leases.
  • Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
  • Collected rent from tenants to pay maintenance and repair costs and other expenses.
  • Completed lease applications and verifications, notifying prospects of results.
  • Facilitated the coordination of medical appointments and transportation for clients when needed.
  • Assisted clients in developing and achieving short-term and long-term goals.
  • Coordinated with other health care providers, such as physicians and psychiatrists, to develop comprehensive treatment plans.
  • Educated family members about patient's condition, treatments and available resources.
  • Monitored client's compliance with medications prescribed by physician or psychiatrist, if applicable.

Licensed Practical Nurse (Home Health)

Critical Nurse Staffing (CNS Cares)
Aiken, SC
06.2023 - 02.2025
  • Addressed patient care needs, collected vitals, dressed wounds and managed catheters.
  • Conducted regular re-evaluations to address changes in needs and conditions, and introduced revisions to care plans.
  • Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
  • Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.

HEDIS Nurse (Contract Position)

Change Healthcare / Optum
Remote , SC
01.2020 - 05.2024
  • Collection and abstraction of annual HEDIS data: includes researching member/provider data in internal computer systems and electronic medical records.
  • Managed a high caseload and high volume of records
  • Experience in Transition of Care

Licensed Practical Nurse

Lexington Medical Center Extended Care
Lexington, SC
10.2022 - 08.2023
  • Collected and documented vital signs to track current patient conditions.
  • Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
  • Administered prescribed medications or started intravenous fluids, noting times and amounts on patient charts.
  • Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
  • Addressed patient care needs, collected vitals, dressed wounds and managed catheters.
  • Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
  • Worked as part of healthcare team to assess patient needs, plan and modify care and implement interventions.

COVID Investigator (Contract Position)

SC Dept of Health / Recruiting Solutions
Remote, SC
09.2021 - 04.2022
  • Contacted positive Covid cases providing isolation / quarantine guidance, as well as data collection.
  • Managed high case volume.
  • Training mentor for new hires.

Licensed Practical Nurse

Calhoun Convalescent Center
St. Matthews, SC
10.2008 - 08.2019
  • Collected and documented vital signs to track current patient conditions.
  • Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Answered patient and family questions to educate on optimal treatment procedures.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.
  • Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
  • Administered prescribed medications or started intravenous fluids, noting times and amounts on patient charts.
  • Coordinated with doctors and registered nurses to develop care plans for patients.
  • Kept EHR updated with patients' vital statistics, tracking metrics and observations about behaviors or responses.

Licensed Practical Nurse

St. George Healthcare
St. George, SC
05.2017 - 05.2018
  • Collected and documented vital signs to track current patient conditions.
  • Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Answered patient and family questions to educate on optimal treatment procedures.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.
  • Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
  • Administered prescribed medications or started intravenous fluids, noting times and amounts on patient charts.
  • Coordinated with doctors and registered nurses to develop care plans for patients.
  • Kept EHR updated with patients' vital statistics, tracking metrics and observations about behaviors or responses.

Medical Review Nurse

Palmetto GBA
Columbia, SC
08.2016 - 08.2017
  • Performed complex pre-claim reviews for medicare home health claims.
  • Provided education to providers regarding CMS guidelines.
  • Electronic health records

Licensed Practical Nurse

Veterans Administration Outpatient Clinic
Orangeburg, SC
09.2004 - 10.2006
  • Provided direct patient care in a clinical setting.
  • Performed EKG's and phlebotomy for diagnostic labs.
  • Pre-screened for depression and PTSD.
  • Patient education on health and disease management.
  • Coordinated care between patient and multiple providers.

Education

Diploma in Practical Nursing - Nursing

Orangeburg Calhoun Technical College
Orangeburg, SC
07.2004

Skills

  • Medication Administration Expert
  • Physical Examinations
  • Specimen Collection
  • Intravenous Medications
  • Wound Care
  • Geriatric Treatment Knowledge
  • Electronic Health Records
  • Care Coordinator
  • Staff Supervision
  • Patient Charting
  • Quality Improvement
  • Patient Data Abstracts
  • Hospital Inpatient and Outpatient Records
  • Records Review

Timeline

Care Manager

MUSC
02.2025 - Current

Licensed Practical Nurse (Home Health)

Critical Nurse Staffing (CNS Cares)
06.2023 - 02.2025

Licensed Practical Nurse

Lexington Medical Center Extended Care
10.2022 - 08.2023

COVID Investigator (Contract Position)

SC Dept of Health / Recruiting Solutions
09.2021 - 04.2022

HEDIS Nurse (Contract Position)

Change Healthcare / Optum
01.2020 - 05.2024

Licensed Practical Nurse

St. George Healthcare
05.2017 - 05.2018

Medical Review Nurse

Palmetto GBA
08.2016 - 08.2017

Licensed Practical Nurse

Calhoun Convalescent Center
10.2008 - 08.2019

Property Manager

Southgate Estates
04.2008 - Current

Licensed Practical Nurse

Veterans Administration Outpatient Clinic
09.2004 - 10.2006

Diploma in Practical Nursing - Nursing

Orangeburg Calhoun Technical College