Theresa Mondgock
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Motivated professional with extensive experience in customer service, sales and administrative tasks. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
25
25
years of professional experience
Work History
Administrative Assistant II
Division Of Child And Family Services
07.2015 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Assisted development and implementation of new administrative procedures.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Developed strategies to streamline and improve office procedures.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Established administrative work procedures to track staff's daily tasks.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Cardiographic Technician
Thomas Jefferson Hospital
07.2000 - 07.2012
- Supported research initiatives within the cardiology department, contributing to advancements in patient care and treatment methodologies.
- Educated patients on proper pre-test preparations, enabling optimal test conditions and accurate diagnostic results.
- Collaborated with interdisciplinary healthcare teams to provide comprehensive cardiac care to patients.
- Increased clinician access to vital information by promptly uploading test data into electronic medical record systems.
- Ensured compliance with safety protocols during testing procedures, protecting both patients and staff from potential harm.
- Maintained accurate patient records, ensuring all pertinent information was readily accessible to medical professionals.
- Assisted in early detection of cardiac issues through precise performance of stress tests and Holter monitoring.
- Assisted physicians in interpreting test results, providing vital insights into patient health status and treatment options.
- Reduced wait times for test results by efficiently managing the cardiographic laboratory workflow.
- Enhanced patient care by accurately performing EKG tests and analyzing results for timely diagnosis.
- Facilitated communication between patients and physicians by acting as a liaison regarding medical concerns or questions about testing procedures.
- Prioritized patient privacy by strictly adhering to HIPAA regulations and maintaining complete confidentiality of personal health information.
- Participated in regular team meetings to discuss workload distribution, process improvements, and ongoing educational opportunities.
- Optimized test accuracy with thorough equipment maintenance, calibration, and troubleshooting as needed.
- Contributed to successful audits by maintaining organized documentation of equipment maintenance and calibration records.
- Inspected, maintained, and adjusted cardiology equipment to maintain optimal functionality and diagnostic usefulness.
- Promoted a positive work environment through effective teamwork, open communication, and mutual respect among colleagues.
- Registered patients by confirming identification, reviewing consultation requests and entering anticipated services to patient log.
- Conducted electrocardiogram, echocardiogram, phonocardiogram and stress tests by using electronic test equipment and recording devices.
- Tracked findings of procedures such as EKGs using manual and automated recording devices.
Cardiographic Technician
Crozer Chester Medical Center
06.1999 - 07.2000
- Maintained accurate patient records, ensuring all pertinent information was readily accessible to medical professionals.
- Ensured compliance with safety protocols during testing procedures, protecting both patients and staff from potential harm.
- Educated patients on proper pre-test preparations, enabling optimal test conditions and accurate diagnostic results.
- Collaborated with interdisciplinary healthcare teams to provide comprehensive cardiac care to patients.
- Streamlined the appointment scheduling process, resulting in improved patient satisfaction and increased clinic efficiency.
- Assisted physicians in interpreting test results, providing vital insights into patient health status and treatment options.
- Reduced wait times for test results by efficiently managing the cardiographic laboratory workflow.
- Optimized test accuracy with thorough equipment maintenance, calibration, and troubleshooting as needed.
- Contributed to successful audits by maintaining organized documentation of equipment maintenance and calibration records.
Education
General Studies
Community College of Philadelphia
Philadelphia, PAGeneral Studies
Thomas Jefferson University
Philadelphia, PAAssociate of Arts - 3 + 1 Program Social Work
Great Basin College
Elko, NV12.2023
Cardiographic Technical
American Center Technical Arts And Sciences
Philadelphia, PA11.1997
High School Diploma -
Roxborough High School
Philadelphia, PA06.1989
Skills
- Workflow Optimization
- Calendar Management
- Scheduling
- Spreadsheet Management
- Appointment Scheduling
- Data Entry
- Travel Coordination
- Office Administration
- Clerical Support
- Mail handling
- Computer Skills
- QuickBooks expert
- Training and coaching
Accomplishments
- Inventory Management - Managed inventory and office budgeting for supplies for busy office of [Number].
- Computer Proficiency - Created PowerPoint presentations that were successfully used for business development.
- Training - Responsible for training all new employees to ensure continued quality of customer service.
- Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
Timeline
Administrative Assistant II
Division Of Child And Family Services
07.2015 - Current
Cardiographic Technician
Thomas Jefferson Hospital
07.2000 - 07.2012
Cardiographic Technician
Crozer Chester Medical Center
06.1999 - 07.2000
General Studies
Community College of Philadelphia
General Studies
Thomas Jefferson University
Associate of Arts - 3 + 1 Program Social Work
Great Basin College
Cardiographic Technical
American Center Technical Arts And Sciences
High School Diploma -
Roxborough High School
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