Summary
Overview
Work History
Education
Skills
Timeline
Generic

Theresa Morgan

Evergreen Park,IL

Summary

With over 20 years in retail management, I have cultivated a unique blend of leadership, adaptability, and passion for driving change in dynamic environments. Throughout my career, I've had the privilege of leading teams to exceed sales targets, improve operational efficiency, and enhance customer satisfaction. My leadership style is grounded in empathy, strong communication, and a commitment to fostering a positive team culture that thrives on collaboration and accountability.


I take pride in my ability to adapt quickly to changing market conditions, customer preference, and technological advancements, ensuring that the stores I manage remain competitive and forward-thinking. From navigating the challenges of rapidly changing retail landscapes to implementing new strategies for customer engagement, I've continuously embraced change as an opportunity for growth and improvement.


Having worked in various retail settings, I've developed a deep understanding of what it takes to create memorable customer experiences while managing the operational complexities of a business. My ability to lead with courage and vision has earned me the trust of my teams and the respect of senior leadership, and I am eager to bring this wealth of experience and determination to a new challenge.

Overview

13
13
years of professional experience

Work History

Stocking 2 Coach

Walmart
06.2024 - Current
  • Identified areas for improvement within the receiving process, implementing changes that increased overall efficiency.
  • Enhanced warehouse organization for smoother operations and improved productivity.
  • Collaborated with other department managers to develop cross-functional strategies for maximizing store performance.
  • Enhanced performance of stocking 2 associates through training, guidance and motivation.
  • Implemented safety protocols to minimize workplace injuries and maintain a safe working environment for all employees.
  • Reduced product damage by establishing thorough inspection procedures during the receiving process.

General Merchandise Coach

Walmart
11.2022 - 05.2024
  • Enhanced customer satisfaction by ensuring a well-stocked and organized sales floor, promptly addressing concerns, and providing exceptional service.
  • Championed ongoing process improvements aimed at enhancing operational efficiency throughout all aspects of general merchandise management.
  • Facilitated cross-functional collaboration between departments to achieve shared goals related to store performance and customer satisfaction.
  • Boosted employee morale with regular recognition programs, team-building events, and open communication channels.

Fresh Assistant Manager

Sam's Club
02.2019 - 06.2021
  • Oversee Merchandise and Supply ordering for the Meat, Bakery, Cafe, Floral, and Produce departments
  • Implemented a new ordering process and identified poor work habits to improve process effectiveness
  • Conducted fresh departments inventories once per month
  • Completed profit and loss performance reports
  • Increased profits through effective sales training and troubleshooting profit loss areas
  • File appropriate compliance reports
  • Provide employee training on compliance related topics, policies, or procedures

Compliance Manager

Sam's Club
06.2017 - 02.2019
  • Communicated directly with regulatory personnel and inspectors to address non-compliance issues and apparent violations
  • Documented complaints submitted and investigation outcomes in full for internal records and compliance requirements
  • Discussed expected compliance changes with management and staff to keep them informed about important updates to practices, policies, and control systems
  • Analyzed and assessed efficiency of control systems to recommend effective improvements
  • Trained employees on compliance-related policies, procedures, and topics such as safety in the work place, and hazardous waste

CLUB MANAGER

Sam's Club
05.2012 - 06.2017
  • Direct and manage a $79 million dollar a year retail environment with 225+ associates
  • Manage a $59 million dollar a year retail environment with 185+ associates
  • Directs management team in all Facility operations; ensures asset protection, inventory control, Customer service, Customer and Associate safety, ensures that all areas of Facility are in compliance with Company policies and procedures
  • Developed quality talent from within to retain engaged employees and remain competitive
  • Directed and maintained store merchandising standards to present organized and engaging in-store experience
  • Resolved problems, provided open communication, and recommended discipline and terminations
  • Increased employee job satisfaction with hands-on, motivational approaches

Education

Associate of Science - Elementary Education

Chicago State University
Chicago, IL
06-1996

Skills

  • Inventory Control
  • Operational Efficiency Enhancement
  • Workforce Development
  • Process Optimization
  • Performance Evaluation
  • Collaborative Teamwork
  • Retail Visual Merchandising
  • Customer Engagement
  • Effective Conflict Management
  • Collaborative Team Building
  • Clear Communication

Timeline

Stocking 2 Coach

Walmart
06.2024 - Current

General Merchandise Coach

Walmart
11.2022 - 05.2024

Fresh Assistant Manager

Sam's Club
02.2019 - 06.2021

Compliance Manager

Sam's Club
06.2017 - 02.2019

CLUB MANAGER

Sam's Club
05.2012 - 06.2017

Associate of Science - Elementary Education

Chicago State University
Theresa Morgan