Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Theresa Mostowski

Chandler,AZ

Summary

High-energy store manager with extensive experience in the fast food setting. Sets and enforces consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with an organized nature and sound judgment, focused on maximizing team efficiency. Proven track record of developing successful teams and driving customer satisfaction. Bringing forth 13 years of experience in the food industry, excited to start a new adventure and eager to learn and succeed in greater opportunities to increase professional growth.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Store Manager

Subway
04.2011 - 12.2024
  • Lead by example!
  • Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture
  • Creating and managing the staff schedule
  • Checking in deliveries, order matching and daily banking
  • Prepare required paperwork in relation to stock and sales
  • Prepare employee pay and timesheets
  • Manage cash balances and minimize wastage
  • Ensure 100% compliance in accordance to Subway and council guidelines
  • Analyze the Weekly Sales & Inventory Report to improve the business
  • Direct and undertake housekeeping activities such as maintaining store cleanliness and presentation
  • Implement in store marketing material and POP in line with campaigns
  • Ensure safety procedures are followed to prevent injury and Provide a safe work environment for employees and customers
  • Handle unresolved and/or escalated customer complaints
  • Ensured compliance with all regulatory requirements related to health, safety, sanitation, etc

Daycare Provider

Owner/Operator
09.2006 - 07.2010
  • Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Maintained accurate and detailed record on enrollments, attendance, health and safety, emergency contact information and incident reports.
  • Distributed food, napkins, and beverages in preparation for snack time.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Maintained child-friendly environment with access to outdoor activities.
  • Encouraged good behaviors using positive reinforcement methods.
  • Introduced children to educational games and activities to boost learning.
  • Utilized positive reinforcement techniques to encourage good behavior.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Liaised with parents and guardians to discuss child progress.
  • Assisted in potty training and other daily hygiene activities to support child development.
  • Developed age-appropriate activities and crafts to engage children.

Shift Leader Manager

Mesa Thrift Store
02.1996 - 05.2006
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Completed cash and credit card transactions accurately using POS software.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds
  • Donation processing, sorting donations by conditions, and pricing dotation items
  • Ensure merchandise is displayed attractively and easily accessible, Replenish products, Maintain inventory knowledge to assist customers.

Education

High School Diploma -

Westwood High School
Mesa, AZ

Skills

  • Team building and leadership
  • Multitasking skills
  • Customer service
  • Attention to detail
  • Organization
  • Problem solving

Certification


  • ServSafe Food Handler Certification - National Restaurant Association.

Timeline

Store Manager

Subway
04.2011 - 12.2024

Daycare Provider

Owner/Operator
09.2006 - 07.2010

Shift Leader Manager

Mesa Thrift Store
02.1996 - 05.2006

High School Diploma -

Westwood High School

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Theresa Mostowski