Theresa M Wagner

long-term

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Improved overall team productivity by implementing best practices in organization and time management.
• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Built relationships with customers and community to promote long term business growth.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Managed high volume incoming/outcoming, phone calls and emails from customers, staff, and vendors

• Established clear communication channels between clients and internal teams, ensuring seamless project execution.
• Developed, maintained and utilized diverse client base.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Dealt cards and compared hands to determine winners of games such as blackjack.
  Prepared players to join games by explaining rules and exchanging money for chips.
  Applied standard or special rules to games based on pre-agreed game rules.

• Provide excellent customer service, and coordinate service calls with clients
• Provide daily coordination of technician schedules with the corresponding Project Manager
• Coordinate project/job schedules with Project Managers
• Input data entry and verification of employee timesheets on a weekly basis
• Compile vendor/subcontractor packets and maintain employee's files
• Assembler new hire packets
• Assist Operations Manager and complete other clerical duties as assigned - typing, answering phones, filing A/P and A/R documents.
• Managed high volume incoming/outgoing phone calls, emails and faxes per day by customers, vendors and staff

• Dealt cards and compared hands to determine winners of games such as blackjack.
• Prepared players to join games by explaining rules and exchanging money for chips.
• Applied standard or special rules to games based on pre-agreed game rules.
• Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.