Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
References
Timeline
Generic

Theresa M Wiggins

Trenton,MI

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

33
33
years of professional experience

Work History

Greeter

VisionaryLHC
Lake Havasu City, AZ
10.2022 - 03.2023
  • Greeted customers upon entering the store, providing a friendly and welcoming atmosphere.
  • Informed visitors off all of our Artist & their pieces.
  • Introduced them to the owner
  • Maintained cleanliness of front entry area

Desk Receptionist

Sunrise Senior Living
Carlsbad
08.2017 - 10.2021
  • Greeted visitors and directed them to the appropriate personnel.
  • Answered incoming calls, took messages, and transferred calls to the correct departments.
  • Managed incoming and outgoing mail, including sorting, stamping, and distributing items as needed.
  • Maintained a log of visitors entering the building by recording their names, company affiliations, time of arrival, purpose of visit.
  • Provided customer service assistance to guests visiting the office premises.
  • During Coved took temperatures & wiped down incoming packages..

Rooms Operations Manager

Dearborn Inn Marriott
Dearborn, Michigan
06.1990 - 04.2016
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Addressed customer concerns with suitable solutions.
  • Delivered positive customer experiences by implementing effective quality assurance practices.

Education

Cody High
Detroit, MI
06-1972

Skills

  • Guest Relations

Accomplishments

  • Nominated for Employee of the month several Times
  • Nominated Marriott Manager of the Quarter
  • Earned Marriott stock for one of my rewards

Affiliations

  • Worked with Focus Hope
  • Habitat for Humanity
  • Helped build a Playground

References

References available upon request.

Timeline

Greeter

VisionaryLHC
10.2022 - 03.2023

Desk Receptionist

Sunrise Senior Living
08.2017 - 10.2021

Rooms Operations Manager

Dearborn Inn Marriott
06.1990 - 04.2016

Cody High

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Theresa M Wiggins