Theresa Navarrette
Milwaukee,WI
Summary
I’m a Security Officer at a number One Trauma Hospital with 23 years’ experience. Areas of expertise include verbal
de-escalation skills, Hazardous Materials Operation Trained, Crisis Intervention Partner Training, and DATT
Trained (Direct Attention Thinking Tools). History of being an effective team member with full understanding
of the underwriting process and team needs. Well-versed in using Excel to create and update tracking
spreadsheets. Excellent at juggling multiple tasks and working under pressure.
Broad industry experience includes Healthcare, Finance and Legal. Security Officer with extensive knowledge
of law enforcement practices, investigation techniques and security equipment operation. Physically fit
Security Officer adept at defending clients and their assets. Weapons expert who possesses excellent self-control in difficult situations.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Security Officer
Fretter Hospital & the Medical College of Wisconsin
Milwaukee, WI
08.2000 - Current
- Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed
- Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences
- Detected suspicious activities and watched for criminal acts and rule infractions
- Performed surveillance of suspects using binoculars, cameras and camcorders
- Secured all doors in the office and main building after hours
- Denied entrance to the building to unauthorized persons
- Monitored and reported suspicious activities to local authorities
- Testified at judicial hearings and trials involving criminal acts committed against the company
- Circulated among visitors, patrons and employees to preserve order and protect property
- Responded quickly and effectively to all security violations and duress alarms
- Noted and followed up on any unusual behavior
- Monitored security camera system day and night to protect lives and property
- Delivered accurate verbal and written reports to company personnel
- Maintained accurate and detailed logs of all events that occurred during each shift
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior
- Directed guests around the building and answered questions regarding accessibility
- Responded to calls in both routine and emergency situations
- Monitored building access and identified all officials and employees before authorizing their entrance
- Processed and logged accurate and detailed incident reports.
Fine Dinning Waitress
Jimmy D's Steak House
, WI
05.1997 - 08.2000
- Pleasantly greeted guests and offered to take drink orders while they familiarized themselves with the menu
- Explained menu options in detail so that customers could make educated decisions on food items
- Worked closely with the chef to provide tasty options for guests with food allergies or intolerances
- Ensured that food was served to guests at the proper temperature by bringing it to the table immediately
- Followed checklists for shift start and end to help with smooth transitions
- Offered enthusiastic and personable service to all customers
- Observed tables to promptly respond to requests and refill beverages
- Upheld standards of cleanliness, food handling and safety
- Attended to new tables promptly to answer first questions and take drink orders
- Assisted co-workers whenever possible
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
- Developed and maintained positive working relationships with others to reach business goals
- Resolved guest complaints quickly and efficiently
- Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register
- Consistently provided professional, friendly and engaging service
- Maintained high standards of cleanliness and sanitation
- Delivered quality service by providing a warm and welcoming environment
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
Education
Associate of Science - Police Science
Waukesha County Technical College
01.2000
Skills
- Crisis intervention training Windows XP proficiency
- Weapons training Windows 7 expertise
Certification
Theft prevention training Conflict resolution techniques
Investigation documentation Arrest procedures
Electronic surveillance CPR and Child CPR Training (2017)
Additional Information
- Accomplishments Designed improved quality assurance processes and trained 85 staff members in the new system. Supervised team of 6 staff members.
Timeline
Security Officer
Fretter Hospital & the Medical College of Wisconsin
08.2000 - Current
Fine Dinning Waitress
Jimmy D's Steak House
05.1997 - 08.2000
Associate of Science - Police Science
Waukesha County Technical College
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