Summary
Overview
Work History
Education
Skills
Affiliations
Honors And Awards
Certification
Timeline
CustomerServiceRepresentative

THERESA NEAL

WEST BLOOMFIELD,MI

Summary

Qualified professional with proven ability to accurately and efficiently fill medication prescriptions while adhering to safety and quality control. Experienced in delivering excellent customer service, resolving issues and managing inquiries. Skilled in working collaboratively with other healthcare professionals to provide patient care.

Overview

22
22
years of professional experience
1
1
Certification

Work History

P-3 Early Experimental Rotation

Target Pharmacy
  • Counseling patients, computer order entry, review for medication errors, communicate with physicians

Pharmacy Manager

CVS/Pharmacy
07.2008 - Current
  • Counseling patients, working with physicians and other healthcare providers
  • Filling a high volume of prescriptions in a busy store
  • Managing a team and creating schedules
  • Responsible for hiring and managing staff.

Pharmacy Intern

CVS/Pharmacy
08.2005 - 06.2008

P-4 PharmD. Cardiology Clinical Rotation

St. John’s Health System
09.2007 - 10.2007
  • Counseling patients, working with physicians and other healthcare providers, interviewing patients, medication monitoring, discharge counseling, drug research, daily case presentations

P-4 PharmD. Clinical Rotation

Barbara Ann Karmanos Bone Marrow Transplant Clinic
07.2007 - 09.2007
  • Counseling patients, working with physicians, medication monitoring, drug research, daily case presentations

P-4 PharmD. Clinical Rotation

St. Joseph Mercy Hospital – Oakland
05.2007 - 08.2007
  • Counseling patients, rounding with physicians, medication dosing and monitoring, drug research, case presentations

P-3 Early Experiential Rotation

Detroit Receiving Hospital
01.2006 - 01.2007
  • Counseling patients, reviewing order entry and medication errors, rounding with physicians

P-2 Early Experiential

Jewish Family Services
01.2005 - 01.2006
  • Patient interactions, communicating/counseling with the patient on medications, helping the clinic with activities needed

Pharmacy Intern

Lincoln Drugs Inc.
01.2002 - 01.2005

Education

Pre-pharmacy Program -

Wayne State University
Detroit, MI
05.2008

High School Diploma -

Walled Lake Western High School
Walled Lake, MI
01.2002

Skills

  • Fluent in English, Chaldean, and conversational Spanish
  • Well organized
  • Ability to handle multiple projects simultaneously
  • Strong professional and interpersonal skills
  • Working knowledge of Microsoft Office Suite and Internet
  • Attention to detail
  • Professional
  • CPR certified
  • Company Policy Compliance
  • Pharmacy Inventory and Recordkeeping
  • Interpreting and Processing Medication Orders
  • Confidentiality and HIPAA
  • Verifying Orders
  • Quality Assurance Controls
  • Software Trained
  • Profitability Understanding
  • Documentation Abilities
  • Loss Prevention
  • Pharmacy Operations Management
  • Pharmaceutical Calculations
  • Order Fulfillment
  • Quality Review Processes
  • Operations Support
  • Audit Support
  • Prescription Verification
  • Delegating Assignments
  • Sales Skills
  • Interpreting Orders
  • Vaccination Administration
  • Regulatory Compliance
  • Medication Dispensing and Immunizing
  • Drug Utilization Review
  • Drug Inventory Management
  • Staff Training
  • Resolving Complaints
  • Loss Prevention Controls
  • Patient Education and Counseling
  • Relationship Building

Affiliations

MPA member

Honors And Awards

  • Wayne State University, Detroit, MI, Presidential Scholar, 132 semester credits for tuition and fees based on academic achievement.
  • Wayne State University, Detroit, MI, Residential Life Scholar, Room and board for first year based on academic achievement
  • Wayne State University, Detroit, MI, Arab-American Scholarship, $1,400 toward tuition and other expenses based on academic achievement
  • Michigan, Michigan Competitive Scholarship, based on academic achievement
  • Michigan, Michigan Merit Award (MEAP), $2,500 toward tuition and other expenses based on passing an exam taken in high school
  • Others Designated, AFA (American Food Association), $1,000 toward tuition and other expenses based on academic achievement

Certification

  • First Aid/CPR Certified

Timeline

Pharmacy Manager

CVS/Pharmacy
07.2008 - Current

P-4 PharmD. Cardiology Clinical Rotation

St. John’s Health System
09.2007 - 10.2007

P-4 PharmD. Clinical Rotation

Barbara Ann Karmanos Bone Marrow Transplant Clinic
07.2007 - 09.2007

P-4 PharmD. Clinical Rotation

St. Joseph Mercy Hospital – Oakland
05.2007 - 08.2007

P-3 Early Experiential Rotation

Detroit Receiving Hospital
01.2006 - 01.2007

Pharmacy Intern

CVS/Pharmacy
08.2005 - 06.2008

P-2 Early Experiential

Jewish Family Services
01.2005 - 01.2006

Pharmacy Intern

Lincoln Drugs Inc.
01.2002 - 01.2005

P-3 Early Experimental Rotation

Target Pharmacy

Pre-pharmacy Program -

Wayne State University

High School Diploma -

Walled Lake Western High School
THERESA NEAL