THERESA NEW
JARREAU,LA
Summary
Adept at streamlining operations for enhanced patient flow, my tenure at SUPERIOR HOME HEALTH CARE showcased my strong organizational skills and facility coordination. Achieving high customer satisfaction, I excelled in obtaining authorizations and following up with patients, underpinning a results-driven approach with a blend of hard and soft skills.
Overview
21
21
years of professional experience
Work History
Patient Scheduler
SUPERIOR HOME HEALTH CARE
05.2022 - Current
- Provided compassionate support to patients during their healthcare journey, addressing concerns and answering questions about appointments promptly.
- Demonstrated excellent problem-solving skills when faced with scheduling conflicts or last-minute changes, finding solutions that satisfied both patients and providers alike.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing appointment changes.
- Coordinated with other departments for seamless patient transfers, expediting necessary follow-up appointments.
- Maintained confidentiality and adhered to HIPAA regulations when handling sensitive patient information during the scheduling process.
- Assisted in training new schedulers, sharing best practices and improving team efficiency.
- Maintained accurate patient records, updating contact information and insurance details as needed.
- Assisted in developing office policies related to scheduling procedures, contributing to overall operational improvement.
- Utilized electronic health record systems effectively to manage patient appointments and minimize scheduling errors.
- Confirmed patient appointments day before scheduled.
- Streamlined the scheduling process for improved patient flow and reduced wait times.
- Maintained accurate patient records for proper tracking of patient history and treatment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Followed up with patients to reschedule missed appointments.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
SCHEDULER
ST JOSEPHS HOSPICE
09.2021 - 04.2022
- HCHB/Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- HCHB/Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- HCHB/Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Completed logs and reports detailing production data such as volume, materials used, and quality assurance results, helping management make accurate operational decisions.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Completed daily logs for management review.
- Trained and supervised employees on office policies and procedures.
SCHEDULER
SUPERIOR HOME HEALTH CARE
11.2020 - 08.2021
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
AUTHORIZATION/Program Eligibility Specialist
STAT Home Health
02.2018 - 07.2020
- Conducted thorough program application reviews, ensuring accurate determination of eligibility status for clients.
- Exceeded performance metrics consistently by meeting or surpassing targets related to processing speed, accuracy rates, and customer satisfaction scores.
- Provided comprehensive support to colleagues during high volume periods or staff absences, demonstrating adaptability and teamwork skills.
- Developed and maintained a comprehensive knowledge base of available resources within the community, ensuring clients had access to needed support services.
SCHEDULER, OFFICE MANAGER
PRIME CARE HOME HEALTH
05.2009 - 02.2018
- HCHB/Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- HCHB/Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- HCHB/Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
CNA SUPERVISOR
FELICIANA HOME HEALTH
01.2003 - 05.2007
- Managed scheduling, training, and supervision of CNA staff for efficient shift coverage.
- Improved patient care by implementing new protocols and procedures for CNA team members.
- Maintained high standards of care by ensuring compliance with state and federal regulations.
- Developed strong relationships with patients and their families to foster trust and understanding of treatment plans.
Education
BUSINESS TECHNOLOGY
SPENCERS BUSINESS COLLEGE
BATON ROUGE, LAHigh School Diploma -
POST ALLEN HIGH SCHOOL
PORT ALLEN, LA05.1984
Skills
- Following up with patients
- Strong Organization
- Facility coordinating
- Obtaining authorizations
Timeline
Patient Scheduler
SUPERIOR HOME HEALTH CARE
05.2022 - Current
SCHEDULER
ST JOSEPHS HOSPICE
09.2021 - 04.2022
SCHEDULER
SUPERIOR HOME HEALTH CARE
11.2020 - 08.2021
AUTHORIZATION/Program Eligibility Specialist
STAT Home Health
02.2018 - 07.2020
SCHEDULER, OFFICE MANAGER
PRIME CARE HOME HEALTH
05.2009 - 02.2018
CNA SUPERVISOR
FELICIANA HOME HEALTH
01.2003 - 05.2007
BUSINESS TECHNOLOGY
SPENCERS BUSINESS COLLEGE
High School Diploma -
POST ALLEN HIGH SCHOOL
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