THERESA NGUYEN
San Diego,CA
Summary
Strategic Executive Assistant and administrative operations leader with extensive experience supporting C-suite executives, streamlining workflows, and driving organizational efficiency. Skilled in managing complex calendars, coordinating domestic and international travel, and improving operational systems for maximum productivity. Known as a proactive problem-solver and trusted executive partner who enhances communication, prioritization, and execution. Adept at managing projects, budgets, and stakeholder relationships in fast-paced, high-impact environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sr. Executive Program Manager (Contract)
SHARED HARVEST FUND
06.2023 - 09.2023
- Managed executive calendars and coordinated high-impact meetings to optimize collaboration and leadership efficiency.
- Led full-cycle recruitment operations, expediting hiring for key roles to meet program objectives.
- Oversaw the Asana program board and Google Drive governance framework to enhance visibility and compliance.
- Supported the President, CMO, and CIO in strategic prioritization, resulting in a 95% increase in executive efficiency.
- Strengthened partnerships with medical institutions and nonprofits, improving communication and stakeholder engagement.
- Remote
Administrative Supervisor
KAISER PERMANENTE
06.2017 - 03.2019
- Supervised a team of 15 Medical Assistants supporting 150+ patients daily, ensuring efficient operations and patient satisfaction.
- Managed leadership calendars, departmental budgets, travel logistics, and compliance with healthcare regulations.
- Enhanced workflows and quality initiatives that increased team productivity by 15%.
- Directed staff scheduling, performance reviews, and onboarding to improve service delivery.
Executive Assistant / Temporary Supervisor
KAISER PERMANENTE
03.2016 - 06.2017
- Provided executive-level calendar, travel, and communication support to Medical Chiefs and Senior Directors.
- Coordinated internal and external events, trainings, and meetings to strengthen collaboration and morale.
- Supported recruitment, onboarding, and payroll functions to ensure operational efficiency.
- Partnered on the Medical Assistant and Physician Partnership initiative, increasing patient satisfaction by 10%.
- Assisted in launching the Facebook On-Site Clinic by securing medical licenses and ensuring full compliance.
- Hybrid
Sr. Surgery Coordinator
KAISER PERMANENTE
04.2013 - 01.2016
- Coordinated surgeries and pre-operative procedures for 15 surgeons, maintaining a 95% operating room utilization rate.
- Improved communication among physicians, patients, and surgical teams to enhance operational outcomes.
- Reduced patient complaints by 15% and improved service quality through training and process improvements.
- Supervised surgical clerks to achieve under 5% member complaints and ensure high patient satisfaction.
Education
Master of Public Health -
Touro University California
Bachelor of Science - Biochemistry
University of California, Riverside
Skills
- EPIC
- Concur
- Asana
- Trello
- Slack
- Microsoft Teams
- Zoom
- SharePoint
- Google Workspace
- Strategic prioritization
- Recruitment operations
- Workflow enhancement
Certification
- Project Management Certification – University of California, Berkeley
- HR Talent Acquisition Certification (Expected March 2026) – Calbright College
- HRCI Talent Acquisition Certification (Expected March 2026) – Coursera
Timeline
Sr. Executive Program Manager (Contract)
SHARED HARVEST FUND
06.2023 - 09.2023
Administrative Supervisor
KAISER PERMANENTE
06.2017 - 03.2019
Executive Assistant / Temporary Supervisor
KAISER PERMANENTE
03.2016 - 06.2017
Sr. Surgery Coordinator
KAISER PERMANENTE
04.2013 - 01.2016
Bachelor of Science - Biochemistry
University of California, Riverside
Master of Public Health -
Touro University California
Core Competencies
- Executive Calendar Management
- Domestic & International Travel
- Project & Program Coordination
- Cross-Functional Collaboration
- Meeting & Event Planning
- Executive Communications
- Stakeholder & Vendor Management
- Process Improvement
- HR & Recruitment Support
- Operational Efficiency
- Budgeting & Resource Allocation
- Onboarding & Team Development