Theresa Nickerson
Ambulatory Service Rep II
Houston,US
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
37
37
years of professional experience
Work History
Ambulatory Service Representative II
Kelsey-Seybold Clinic
10.2023 - Current
- Enhanced patient satisfaction by providing efficient and courteous service during check-in and check-out processes.
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Ensured accurate patient records by diligently updating demographic and insurance information in the system.
- Collaborated with clinical staff to facilitate smooth patient flow, reducing delays and improving overall efficiency.
- Assisted patients with financial inquiries, offering guidance on payment plans and available resources.
- Maintained strict confidentiality of patient information in adherence to HIPAA guidelines, ensuring privacy protection at all times.
- Participated in staff meetings and training sessions to stay current on industry best practices and maintain professional development goals.
Furniture Sales Associate Design Expert
Crate & Barrel
11.2020 - 07.2022
- Increased sales by 25%
- Performed excellent customer service
- Promoted design services to customers in order to elevate their shopping experience which includes In-Store Design,
- In-Home and Virtual Design Consultations
- Supported eCommerce through design chat, CSC training and Centralized Design services as needed
- Demonstrated company standards in selling, customer service, visual merchandising and teamwork
- Developed new and lasting relationships with customers through prospect and clientele
- Build rapport with customers by demonstrating product knowledge and applied strong interpersonal skills
- Developed, shared and applied furniture product expertise by staying researching other competitors and industry trends.
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Exceptionally skilled in working independently and collaboratively
Retail Banker II
Woodforest National Bank
08.2018 - 12.2020
- Performed branch servicing duties such as paying and receiving, cash and vault balancing, ordering cash, cards, reports, audits, control checks, maintaining and servicing automated teller machines, as well as cleaning work areas
- Opened and performed account maintenance on depository accounts and loans
- Exhibited operational excellence through diligent adherence to policies and procedures
- Practice branch security procedures and protect customer privacy.
- Identified and reported suspicious patterns of activity to reduce money laundering
- Reached out, generated appointments and built new relationships to grow business
- Identified, marketed and recommended bank products and services to achieve individual sales
- Executed wire transfers, stop payments and account transfers
- Established rapport with new clients to increase satisfaction and loyalty
- Performed account maintenance by closing out accounts and changing customer addresses
- Calculated fees due, interest and change for customer transactions
Team Lead and Salesperson
Michael E. DeBakey VA Medical Center
10.2016 - 08.2018
- Managed PM Team of 15 ensuring registers have accurate counts and stock displays are full and completed
- Answer customers' questions and address problems and complaints
- Maintained visual displays for products and promotional items
- Marked clearance products with updated price tags.
- Trained new team members by relaying information on company procedures and safety requirements
- Worked different stations to provide optimal coverage and meet production goals
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills
Patient Intake Specialist
Sleep Circle
06.2015 - 10.2016
- Managed clinical data entry, front end process of billing procedure, patient registration to initiate admissions process while retaining necessary signatures
- Reviewed medical records for processing and clinical studies, order processing, and patient record keeping
- Frequently interfaced with insurance carriers and physicians to assure accuracy of diagnoses and records
- Coordinated and executed patient scheduling in a timely manner
- Informed management of patient cancellations and inputs adjustments into the computer scheduling module
- Contacted patient and referral source when patient fails to report or cancels appointments, documenting why patient canceled or failed to report
- Verified and obtained eligibility for all primary and secondary insurances
- Provided administrative support and collaborated with inpatient personnel
- Processed paperwork for new clients and in accordance with protocols
- Obtained pertinent information from new clients by asking them to complete surveys or interviews courteously and professionally
- Answered and screened inquiry calls and emails from prospective clients
- Collected data to assist with the admission process if working in a health or mental care facility.
Jewelry Consultant and Keyholder
Zales
09.2013 - 11.2015
- Organized weekly sales reports, developed client relationships, maintained shipping and receiving logs, and generated new sales leads
- Frequently exceeded sales and credit applications projections
- Ensured proper presentation, organization, storing and replenishment of stock
- Attended product training classes and seminars and participated in pre-selling drives to maximize sales
- Opened and closed the store, including counting merchandise, and taking inventory of jewelry.
Officer in Charge, Window Clerk, Mail Processor
USPS
11.1987 - 09.2013
- Managed location opening and closing, creating staff assignments, customer support, managed cash flow and inventory, and maintained shipping and receiving logs
- Oversaw daily Postal operations to provide exceptional customer service
- Identified, developed and implemented strategic and logistical plans for receiving, sorting, and delivering mail
- Maintained clerk accountability and stamp stock counts by performing audits
- Demonstrated employee's communication techniques to increase exceptional customer service
- Maintained daily and monthly financial receipts and reports in a most organized manner
- Generated and submitted after action reports based on monthly USPS inspections and audits.
Education
Technical Diploma - Medical Assisting
Bayada School Of Nursing
Toms River, NJ01.2015
Technical Diploma - Web Developing and Graphic Arts
Chubb Institute
North Brunswick, NJ05.2005
Skills
- Adaptable and Flexible
- Merchandising and Display
- Epic
- Exceeding Customer Expectations
- Goal-Driven
- Positive Customer Engagement
- Excellent Written and Verbal Communication
- Visual design expertise
- Design expertise
- Complaint resolution
- Creative problem solving
- Administrative support
- CRM
- Key holder experience
- Money handling abilities
- Follow-up skills
- HIPAA Compliance
- Insurance Verification
- Documenting and Recording Information
- Payment Calculation
- Telephone operations
- Registration and Scheduling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Know the true value of time; snatch, seize, and enjoy every moment of it. No idleness, no laziness, no procrastination: never put off till to-morrow what you can do to-day.
Philip Dormer Stanhope, Lord Chesterfield
Timeline
Ambulatory Service Representative II
Kelsey-Seybold Clinic
10.2023 - Current
Furniture Sales Associate Design Expert
Crate & Barrel
11.2020 - 07.2022
Retail Banker II
Woodforest National Bank
08.2018 - 12.2020
Team Lead and Salesperson
Michael E. DeBakey VA Medical Center
10.2016 - 08.2018
Patient Intake Specialist
Sleep Circle
06.2015 - 10.2016
Jewelry Consultant and Keyholder
Zales
09.2013 - 11.2015
Officer in Charge, Window Clerk, Mail Processor
USPS
11.1987 - 09.2013
Technical Diploma - Medical Assisting
Bayada School Of Nursing
Technical Diploma - Web Developing and Graphic Arts
Chubb Institute
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