Theresa Nollau
Canyon Country,CA
Summary
Motivated high school graduate with hands-on experience in customer service and gym operations, demonstrating a strong commitment to delivering exceptional service. Proven ability to foster a positive work environment while effectively managing customer interactions. Seeking full-time employment to leverage these skills and advance professional growth.
Overview
1
1
year of professional experience
Work History
Member Service Representative
Crunch Fitness
Santa Clarita, CA
10.2024 - Current
- Provided exceptional customer service and assisted members with inquiries
- Managed front desk operations, phone calls, and membership sales
- Ensured cleanliness and organization of gym facilities
Front Desk Associate
Planet Fitness
Santa Clarita, CA
09.2023 - 06.2024
- Welcomed guests and provided outstanding customer service
- Handled phone inquiries, membership accounts, and front desk operations
- Maintained a clean and organized workout environment
Education
Diploma -
Valencia High School
05.2024
Skills
- Excellent Problem-Solving & Critical Thinking
- Strong Communication & Teamwork
- Computer Literacy & Data Entry
- Time Management & Organization
- Meticulous Attention to Detail
- Active Listening & Customer Service Excellence
- Member correspondence
- Member account management
- POS System Proficiency
Additional Experience And Interests
- Competitive Dance (8 years), Disciplined, team-oriented, and performance-driven.
- Volunteer at Real Life Church, Passionate about community service and engagement.
- Photography & Fitness Enthusiast, Creative eye for photography and a commitment to health and wellness.
Timeline
Member Service Representative
Crunch Fitness
10.2024 - Current
Front Desk Associate
Planet Fitness
09.2023 - 06.2024
Diploma -
Valencia High School
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