Theresa Nottingham
Machias,ME
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
Work History
DSP / CRMA
Sunrise Opportunities Inc
Machias, Maine
11.2021 - Current
- Transported clients to doctors' appointments and social outings.
- Provided work supports to clients.
- Monitored and assisted in medication administration in a residential setting.
- Assisted clients in daily tasks of independent living.
Shift Manager/Kitchen Staff Member
Mark's pizzeria
Medina, New York
01.2019 - 08.2021
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Monitored inventory levels and placed orders for supplies as needed.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Communicated with other shift managers to facilitate continuum of customer service.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Obtained and held food safety manager level certification.
- Skilled in POS use and cash handling, as well as end of day paperwork and bank deposits.
Assistant Manager
Avanti pizzeria
Albion, New York
03.2015 - 06.2018
- Implemented quality control measures to uphold company standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Assembled inventory lists and placed product orders as needed.
- Food safety certification, manager level.
Education
Certificate - CPR / AED/ First-aid
NationalCPRFoundation
Machias, ME02-2024
CRMA Certification - Medication Administration in Residential Setting
Employment training
Machias, ME09-2022
DSP Certification - Direct Support For Intellectually Disabled Adults
College of Direct Support
Machias, ME11-2021
Program Completion - Applied Science - Medical Assisting
Everest University
Irondequoit, NY05-2015
Certificate of Technical Studies - Welding I & II Technical Math And Science
O/N BOCES
Medina, NY06-2009
Regents Diploma - General Studies
Medina High School
Medina, NY06-2009
Skills
- Proper phone etiquette
- Excellent customer service
- Strong communication
- Multi-tasking and organizational skills
- Guest experience and customer focused
- Adaptable to new technology
- Eager to learn new skills
Timeline
DSP / CRMA
Sunrise Opportunities Inc
11.2021 - Current
Shift Manager/Kitchen Staff Member
Mark's pizzeria
01.2019 - 08.2021
Assistant Manager
Avanti pizzeria
03.2015 - 06.2018
Certificate - CPR / AED/ First-aid
NationalCPRFoundation
CRMA Certification - Medication Administration in Residential Setting
Employment training
DSP Certification - Direct Support For Intellectually Disabled Adults
College of Direct Support
Program Completion - Applied Science - Medical Assisting
Everest University
Certificate of Technical Studies - Welding I & II Technical Math And Science
O/N BOCES
Regents Diploma - General Studies
Medina High School