Theresa O'Boyle
Fishers,IN
Summary
Highly-skilled Deposit Operations Specialist adept in data analysis, account research and performing bank transactions. Demonstrated abilities in administrative duties, including filing, faxing, answering phones, and handling customer inquiries. Ambitious, hard-working and personable. Adept at refining processes to improve efficiency and accuracy. Known for strong teamwork and adaptability, consistently delivering reliable results. Proficient in regulatory compliance and operational management.
Overview
6
6
years of professional experience
Work History
Risk Analyst
First Internet Bank
10.2024 - 05.2025
- Analyzed risk factors impacting financial performance and operational efficiency.
- Supported development of risk assessment reports to identify potential vulnerabilities.
- Analyzed risk data to identify potential vulnerabilities and mitigation strategies.
- Documented findings and recommendations for continuous improvement in risk protocols.
- Managed company-wide complaints and subpoenas alongside legal teams and risk management staff.
Small Business Account Manager
First Internet Bank
10.2022 - 10.2024
- Assisted small business clients in understanding account features and benefits.
- Managed client inquiries to ensure timely and effective resolution of issues.
- Collaborated with team members to streamline account management processes.
- Supported the development of tailored solutions for diverse client needs.
- Streamlined account management processes, resulting in reduced administrative time and improved efficiency.
Deposit Operations Specialist
First Internet Bank
05.2019 - 10.2022
- Processed and reconciled daily deposit transactions for accuracy and compliance.
- Assisted in the implementation of new software tools to enhance operational efficiency.
- Reviewed account documentation to ensure adherence to regulatory standards.
- Collaborated with team members to streamline workflows and improve service delivery.
- Trained new staff on deposit processing procedures and best practices.
- Processed foreign items and returned mail.
- Managed daily deposit operations tasks, ensuring accurate and timely completion of all transactions.
- Leveraged technology solutions to automate routine tasks, increasing productivity while minimizing manual errors within the department.
- Executed wire transfers, stop payments and account transfers.
Skills
- Strong organizational skills
- Effective communication
- Efficient workflow management
- Check processing
- Microsoft powerpoint, excel, and Word
- Teamwork and collaboration
- Excellent time management
- Positive attitude
- Teamwork
- Customer service
- Problem-solving
Timeline
Risk Analyst
First Internet Bank
10.2024 - 05.2025
Small Business Account Manager
First Internet Bank
10.2022 - 10.2024
Deposit Operations Specialist
First Internet Bank
05.2019 - 10.2022
Similar Profiles
Kari HowardKari Howard
SBA Closer III at First Internet BankSBA Closer III at First Internet Bank
Elizabeth AmosElizabeth Amos
SBA Sales Specialist and Packaging Manager at First Internet Bank of IndianaSBA Sales Specialist and Packaging Manager at First Internet Bank of Indiana
Maftah CashMaftah Cash
Mortgage Closer at First Internet Bank of IndianaMortgage Closer at First Internet Bank of Indiana
Cayden McKerlieCayden McKerlie
Operations Center Support Supervisor at NineStar ConnectOperations Center Support Supervisor at NineStar Connect
Jason OrozcoJason Orozco
Office Manager at E. & Son, LLCOffice Manager at E. & Son, LLC