Theresa O’Connor
DeWitt,MI
Summary
Professional catering expert with significant experience in managing all aspects of food service operations. Skilled in menu planning, vendor negotiations, and ensuring top-tier client satisfaction. Strong focus on team collaboration and consistently achieving results. Reliable and adaptable, excelling in dynamic environments. Proven expertise in overseeing events from start to finish, enhancing guest experiences, and maintaining high standards of quality and efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Catering Manager
Creative Dining Service
04.2024 - Current
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
- Handled catering scheduling, ordered food and planned events.
- Managed high-quality food preparation and presentation, ensuring consistent client satisfaction.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Enhanced event satisfaction by planning and executing memorable catering experiences for clients.
- Achieved increased client retention rates by providing exceptional customer service throughout the event planning process.
- Collaborated with clients to create customized menus tailored to their specific preferences and needs.
- Coordinated logistics for multiple events simultaneously, maintaining seamless operations and timely execution.
- Ensured compliance with all health and safety regulations, maintaining impeccable record.
- Boosted event success with meticulously planned menus tailored to diverse client preferences.
Cashier/Assistant to the Director
Creative Dining Service
10.2018 - 04.2024
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Worked with other associates to support cashiers and management needs.
- Cleaned and sanitized cashier workstation and scanning area.
- Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
- Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
- Collaborated with team members to maintain a positive work environment and boost employee morale.
Campground Attendant
Campfire Memories
04.2020 - 10.2022
- Collaborated with park rangers to enforce campground rules, promoting a safe and enjoyable environment.
- Maintained clean and sanitary facilities, contributing to a positive camping experience for all guests.
- Worked closely with management to maintain clean, safe and appealing property.
- Assisted with event planning and execution, ensuring successful on-site activities and entertainment.
- Maintained cleanliness of buildings and property.
Service Writer
Gillettes Interstate RV
03.2016 - 12.2018
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Logged work orders and change orders into [Software] database to track job status.
- Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
- Presented different repair options to customers to help each person make appropriate choices.
Manager
Penn Station
04.2015 - 04.2016
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Supervisor
Siniikaung Steak and Chophouse
01.2015 - 03.2015
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Education
Business Management - Human Resource Management
Lansing Community College
Lansing, MI01.2003
Business Management -
Michigan State University
East Lansing, MI01.2002
Diploma -
Eastern High School
01.2001
Skills
- Meal Preparation
- Pastry Preparation
- Sanitation standards
- Menu development
- Safe Food Handling
- Innovative Thinking
- Strategic thinking
- Technical Proficiency
- Production Documentation
- Inventory Ordering
- Event planning proficiency
- Staff leadership
Certification
ServSafe
ServSafe Allergens
Timeline
Catering Manager
Creative Dining Service
04.2024 - Current
Campground Attendant
Campfire Memories
04.2020 - 10.2022
Cashier/Assistant to the Director
Creative Dining Service
10.2018 - 04.2024
Service Writer
Gillettes Interstate RV
03.2016 - 12.2018
Manager
Penn Station
04.2015 - 04.2016
Supervisor
Siniikaung Steak and Chophouse
01.2015 - 03.2015
Business Management - Human Resource Management
Lansing Community College
Business Management -
Michigan State University
Diploma -
Eastern High School
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