Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Theresa Ogletree

Summary

Seasoned Regional Property Manager with a strong background in overseeing large portfolios of diverse properties. Proven ability in budgeting, property operations and strategic planning, ensuring maximum return on investment. Demonstrated skills in leadership, negotiation, and relationship building. Notable impact was made by introducing cost-effective measures, leading to significant savings in previous roles. Demonstrated success in owner relations, onboarding, and portfolio oversight.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Regional Property Manager

Travel Advantage Network
04.2021 - 08.2024
  • Maintained professionalism in all customer and vendor communications across various channels.
  • Managed annual portfolio of 60–80 properties, delivering exceptional service to owners and guests.
  • Oversaw daily operations, ensuring maintenance coordination and compliance across multiple locations.
  • Cultivated strong relationships with property owners, enhancing satisfaction and retention rates.
  • Streamlined onboarding process for new owners, significantly reducing transition times.
  • Recruited and trained new employees to meet job specifications and uphold company standards.
  • Ensured quality adherence in operations, maintenance, and housekeeping of vacation rental properties.
  • Conducted market research to identify business opportunities and strengthen relationships with key property owners.

Customer Service Representative

Concentrix
09.2020 - 03.2021
  • Working for United Health Care project
  • Training to assist DSNP Florida Members
  • Customer Service
  • Answering members phone calls
  • Assistant Members with any issues they are having with doctors, transportation or any other issues
  • Use computer to look up members information
  • Use multiple computer systems

Rental Manager

Sandcastle Real Estate
Bethany Beach
10.2019 - 03.2020
  • Manage rental staff of agents
  • Assist Homeowners
  • Work with sub contractors for keys and appointments
  • Book reservations for guests via phone calls or emails
  • Answer phone calls and emails from guests and owners
  • Process payments from guest
  • Run reports for guests checking in and out make packets for the guests
  • Run reports for the rental staff

Jack Lingo Realtor
Rehoboth Beach
01.2016 - 01.2019
  • Process check-ins/outs, collecting rent money, processing any guest credits and/or charges, etc.
  • Run reports of guests checking in and make check in packets.
  • Act as advocate for guests during their stay including efficient processing of all guest inquiries and/ or complaints.
  • Enter and assign work orders to the appropriate vendor and follow up on the work performed and notify the owner.
  • Responsible for giving keys to vendors.
  • Answer inquiries from perspective guest via email or phone calls in a timely matter.
  • Answer emails and phone calls from owners about the property they own.
  • Update customer information in computer system.
  • Take assigned on call time for after hours emergencies.

Guest Services Agent

Wyndham Vacation Rentals
Bethany Beach
01.2015 - 01.2016
  • Process check-ins/outs, collecting rent money, processing any guest credits and/or charges, etc.
  • Act as advocate for guests during their stay including efficient processing of all guest inquiries and/or complaints to appropriate personnel in order to maintain the highest level of guest satisfaction during their stay.
  • Responsible for key control and front desk audits.
  • Performing clerical duties such as typing, filing, recording, mailing and computer data input processing as necessary.

Skills

  • Organizational skills
  • Property leasing
  • Office management
  • Property management
  • Customer relations
  • Guest services
  • Sales strategies
  • Owner relations and onboarding
  • Portfolio management
  • Customer service excellence
  • Communication and negotiation
  • Technology and CRM systems
  • Team leadership and training
  • Operational problem-solving
  • Microsoft Office and property management software

Certification

Real Estate License

Timeline

Regional Property Manager

Travel Advantage Network
04.2021 - 08.2024

Customer Service Representative

Concentrix
09.2020 - 03.2021

Rental Manager

Sandcastle Real Estate
10.2019 - 03.2020

Jack Lingo Realtor
01.2016 - 01.2019

Guest Services Agent

Wyndham Vacation Rentals
01.2015 - 01.2016

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