Summary
Overview
Work History
Education
Skills
Affiliations
Reading, TV watching, Caring for 2 dogs, grandchildren
Timeline
Generic

Theresa Oliver

Rochester,NY

Summary

I am looking for a position as a team member in which I can utilize my vast experience and skill set to drive customer/client satisfaction to obtain desired sales, upsell, cross sell goals.

Overview

37
37
years of professional experience

Work History

Retail Sales Consultant

AT&T Mobility
10.2014 - 08.2023
  • Increased sales and customer satisfaction through personalized servicing.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Determined solutions for clients promptly and professionally.
  • Oversaw deposits, processed financial transactions and maintained inventory.
  • Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.

Team Manage

Sutherland Global Services
08.2004 - 10.2014
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Audited team performance and compliance with Side By Side Observations standards.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.

Store Manager

Wilson Farms
12.2003 - 08.2004
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Cashier/Stock/Deli Associate

The Trading Post
07.2000 - 09.2003
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Tallied cash drawer at beginning and end of each work shift.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.

Asst. Store Manager

Winn Dixie Stores, Inc
07.1990 - 04.2000
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.

Sales Manager

The Continental Companies
06.1986 - 09.1989
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.

Education

High School Diploma -

Our Lady of Mercy
Rochester, NY
06.1982

Skills

  • Truck Unloading
  • Digital Databases
  • Self-Checkout Assistance
  • Traffic Calming
  • Product Merchandising
  • Conflict Resolution
  • Display Building
  • Available Nights, Weekends and Holidays
  • Trade-In Quotes
  • Product Promotion
  • Computer Proficiency and Microsoft Office
  • Flexible Hours
  • Sales Records Management
  • Policy and Procedure Adherence
  • Handling Customer Complaints
  • Credit Card Applications

Affiliations

Greece Baptist Church

Stephen's Ministry Leader


Reading, TV watching, Caring for 2 dogs, grandchildren

I like to read historical writings, leadership books, drama television, some Marvel series, and I have 2 dogs that travel with me when I am not working on adventures around town.  I have 2 grandchildren currently located out of state, my son is active duty military.

Timeline

Retail Sales Consultant

AT&T Mobility
10.2014 - 08.2023

Team Manage

Sutherland Global Services
08.2004 - 10.2014

Store Manager

Wilson Farms
12.2003 - 08.2004

Cashier/Stock/Deli Associate

The Trading Post
07.2000 - 09.2003

Asst. Store Manager

Winn Dixie Stores, Inc
07.1990 - 04.2000

Sales Manager

The Continental Companies
06.1986 - 09.1989

High School Diploma -

Our Lady of Mercy

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Theresa Oliver