Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Theresa O'Neil

Saint Paul,MN

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

26
26
years of professional experience

Work History

Data Entry Typist

FYI
  • Completed data entry tasks with accuracy and efficiency.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Compiled data and reviewed information for accuracy prior to input.
  • Entered numerical data into databases with speed and accuracy using 10-key pad
  • Scanned documents and saved in database to keep records of essential organizational information
  • Located and corrected data entry errors and reported to management
  • Reduced data errors by 100% by managing multi-step QA process
  • Verified data files prior to entry to maintain high data accuracy

Driving Instructor

A+ Driving School, INC
Lakeville, MN
08.2020 - 04.2021
  • Evaluated student performance and documented progress and goals.
  • Developed curriculum to encourage student progress and advance performance level.
  • Offered timely commands to assist student driver in steering or braking to avoid accidents.
  • Retained current and thorough knowledge of state driving laws and regulations.
  • Verified proper use of safety restraints by vehicle occupants to comply with Minnesota's Driving laws.
  • Supported student drivers in hands-on road training.
  • Designed routes and set practice skills to challenge student drivers and build behind-the-wheel confidence.
  • Maintained accurate student records to meet DOT requirements.
  • Met needs of different students by adapting teaching materials and methods.
  • Worked closely with students and parents to increase positive feedback from parents and boost overall student success.
  • Worked with 3 students daily for 2 hours each student

Caregiver

Mother
Apple Valley , MN
05.2013 - 07.2020
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Offered companionship and kindness to elderly patients.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Managed 1 elderly which was my mother

Barista

Starbucks, Barista
Apple Valley , MN
10.2017 - 10.2018
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Managed hundreds of customers daily

Assistant

Cathy Plotnick
Rosemount, MN
03.2015 - 01.2018
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Checking in orders
  • Tagging and putting away items
  • Organizing
  • Entering in contacts

Tax Preparer

Liberty Tax Service
Burnsville, MN
01.2007 - 01.2008
  • Completed and filed returns with tax departments at local, state and federal levels.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Prepared tax returns, extensions, tax planning calculations and write-ups for organizations and entities.
  • Offered clients recommendations to reduce tax liabilities.
  • Interviewed [Type] clients to collect information and gather necessary paperwork prior to preparing tax returns.
  • Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.

Cashier

Team Choice
Bloomington, MN
08.1997 - 12.2004
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Collected and authorized payments of guests.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

Daycare Provider

Myself
Burnsville, MN
01.1997 - 01.1999
  • Maintained safe play environment by emphasizing and maintaining cleanliness and organization.
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Met with parents about daily activities, positive developments and issues.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.

Bookkeeper

PC Advantage
01.1992 - 01.1996

Education

Accounting

St. Marys
Minneapolis, MN

AAS Accounting - Accounting

Dakota County Technical College
Rosemount, MN
05.2014

Skills

  • Written and Verbal Communication
  • Data Review
  • Decision Making
  • Time Management
  • Workflow Management
  • Database Management
  • Attention to Detail
  • Service-Oriented
  • Microsoft Office Suite
  • Microsoft Excel
  • Administrative Support
  • Microsoft Access

Timeline

Driving Instructor

A+ Driving School, INC
08.2020 - 04.2021

Barista

Starbucks, Barista
10.2017 - 10.2018

Assistant

Cathy Plotnick
03.2015 - 01.2018

Caregiver

Mother
05.2013 - 07.2020

Tax Preparer

Liberty Tax Service
01.2007 - 01.2008

Cashier

Team Choice
08.1997 - 12.2004

Daycare Provider

Myself
01.1997 - 01.1999

Bookkeeper

PC Advantage
01.1992 - 01.1996

Data Entry Typist

FYI

Accounting

St. Marys

AAS Accounting - Accounting

Dakota County Technical College

Similar Profiles

CREATE PROFILE
Theresa O'Neil