Theresa Ossian
Winchester,CA
Summary
Dynamic professional with a proven track record at VCA California Veterinary Specialists, excelling in teamwork and collaboration. Demonstrated expertise in medical recordkeeping and a knack for elevating client satisfaction through effective multitasking and telephone etiquette. Achieved significant improvements in client retention and operational efficiency, showcasing initiative-taking and a commitment to excellence.
Overview
24
24
years of professional experience
Work History
Veterinary Receptionist
VCA California Veterinary Specialists
2021.06 - Current
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Triaged incoming patients to determine treatment needs and urgency of care.
Key Account Manager
DJO Global
2005.07 - 2019.02
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problemsolving.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
Medical Assistant
North Coast Family Medical Group
2001.01 - 2004.03
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Education
Medical Assisting Certification -
Maric Medical College
Vista, CASkills
- Teamwork and Collaboration
- Telephone Etiquette
- Medical Recordkeeping
- Prioritization
- Initiative-taking
- Employee Training
- Effective Multitasking
Timeline
Veterinary Receptionist
VCA California Veterinary Specialists
2021.06 - Current
Key Account Manager
DJO Global
2005.07 - 2019.02
Medical Assistant
North Coast Family Medical Group
2001.01 - 2004.03
Medical Assisting Certification -
Maric Medical College
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