Summary
Overview
Work History
Education
Skills
Timeline
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Theresa Padron

Summary

Adept at fostering independence and enhancing quality of life, my tenure at Comfort Keepers honed my patience and customer engagement skills. Achieved high customer satisfaction through exceptional service and safe driving, leading to repeat business and positive reviews. Excel in vehicle maintenance and defensive driving, ensuring optimal safety and cleanliness standards. Offering strong foundation in customer service and safe driving practices, eager to learn and develop in this environment. Brings willingness to adapt quickly to new challenges and technology, contributing to efficient and courteous transport services. Ready to use and develop excellent communication and problem-solving skills in Customer Service Representative role. Developed strong communication and problem-solving skills in fast-paced, customer-focused environment. Excels in time management and route optimization, ensuring timely and efficient service. Seeking to transition into new field, leveraging transferrable skills to contribute to team success.

Overview

18
18
years of professional experience

Work History

Rideshare Driver/Uber

Self-employed
03.2023 - Current
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Responded to passenger concerns and complaints politely and professionally.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Increased repeat business through exceptional customer service,
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Over 6000 rides completed.

Caregiver

Caregivers by Wholecare
09.2017 - 03.2023
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting patient's personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained clean, safe, and well-organized patient environment, reducing risks and ensuring optimal health outcomes.
  • Offered companionship and kindness to elderly patients.
  • Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.

Caregiver

Amada Senior Care
08.2016 - 09.2017
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting patient''s personal space.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Contributed to positive atmosphere for patients by using effective communication and active listening skills.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Caregiver

Comfort Keepers
05.2016 - 05.2017
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Transported individuals to events and activities, medical appointments, and shopping trips.

Caregiver

Comfort Keepers
01.2015 - 04.2016
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.

Childcare Provider

Self-employed
04.2007 - 04.2016
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Developed age-appropriate activities and crafts to engage children.
  • Maintained clean facilities by following sanitation protocols, ensuring healthy environment for all children.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Administered first aid when needed, adhering to established protocols to ensure child safety and well being.
  • Supported emotional well-being by addressing individual needs and providing nurturing environment for growth.
  • Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.
  • Fostered creativity with various arts and crafts projects, stimulating imagination and self expression.
  • Provided nutritious meals and snacks according to dietary guidelines, promoting overall health among children in care.
  • Facilitated nap time routines for toddlers to ensure adequate rest periods for optimal growth and development.

Education

Associate of Arts - Early Childhood Education

Germanna Community College
Fredericksburg
08.2013

Skills

  • Schedule Management
  • Excellent navigation
  • Patience and understanding
  • Customer Service
  • Vehicle Maintenance
  • Customer Engagement
  • Cleanliness
  • Safe Driving
  • Defensive Driving

Timeline

Rideshare Driver/Uber

Self-employed
03.2023 - Current

Caregiver

Caregivers by Wholecare
09.2017 - 03.2023

Caregiver

Amada Senior Care
08.2016 - 09.2017

Caregiver

Comfort Keepers
05.2016 - 05.2017

Caregiver

Comfort Keepers
01.2015 - 04.2016

Childcare Provider

Self-employed
04.2007 - 04.2016

Associate of Arts - Early Childhood Education

Germanna Community College

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Theresa Padron