THERESA PALMER
Temecula,CA
Summary
Helpful professional commended as valuable team player with expertise in Gas Operations and Customer Service. Ready to bring 15 years of relevant work experience to a new position in the Utility industry and continue my support at SoCal Gas.
Overview
17
17
years of professional experience
Work History
Field Supervisor Gas Ops
SoCal Gas Company
12.2021 - Current
- Acts as District point of contact for residential customers, public officials, first responders, pipeline, and other contractors. Develops and maintains strong customer relations to resolve issues and problems, many involving dissatisfied customers, CPUC complaints or other matters of a delicate nature.
- Supervised Field Operations and employees at district level, to ensure compliance with functional guidelines, policy and procedures, and Cal OSHA safety order requirements. Conducts field rides, audits, and job observations to ensure quality and performance expectations are met.
- Responded to and provided work direction during emergency outages, incidents and structure fires involving gas facilities. Responsible for leading emergency response efforts including development and implementation of emergency response strategies and coordinating resources to effectively resolve all types of emergency incidents, including natural disasters.
- Administered disciplinary actions to workers violating safety regulations and company policies.
Quality Assurance Specialist
SoCal Gas Company
01.2021 - 12.2021
- Primary responsibility is to randomly audit work performed by represented field employees, ensure policies and procedures are being followed, and provide feedback on employee's performance to District management team.
- Team with district supervision on employee performance when safety related error is encountered during field inspections.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Educated employees on specific QA standards and confirmed maintenance of standards.
Energy Technician Residential
SoCal Gas Company
01.2012 - 12.2021
- Perform duties to company guidelines and established safety procedures
- Respond to and administer tests for leakage in underground piping, house line, and appliances at customers' premises
- Repair inoperative appliances, adjust appliances, and provided/sold all applicable parts for replacement
- Respond to emergency incidents and initiates appropriate action
- Tested systems, noting issues and completing preventive maintenance.
- Responsible for accurate documentation and reporting of all work completed
- Educate customers on gas energy efficiency and our company provided services.
Meter Reader Regular
SoCal Gas Company
01.2012 - 01.2013
- Was responsible for route uploads and downloads for all Meter Readers
- Attended safety meetings and took part in safety awareness trainings and programs.
- Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
- Monitored and gathered time sheet data for payroll purposes
- Worked and satisfied all customer comment issues.
Customer Service Representative
SoCal Gas Company
01.2011 - 01.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Meter Reader
SoCal Gas Company
09.2007 - 01.2011
- Whittier Base/Industry Base
Education
Bachelor of Business, Project Management -
University of Arizona
Tucson, AZ01.2025
General Education -
Sierra Vista High School
Whittier, CASkills
- Customer Comment Tracking System (CCTS)
- Appliance Repair
- Energy Assessment
- Customer Information System (CIS)
- SAP
- CLICK Mobile
- Microsoft PowerPoint
- Large Pressure Control
- Leadership
- Project Management
- Scheduling & Time Management
Timeline
Field Supervisor Gas Ops
SoCal Gas Company
12.2021 - Current
Quality Assurance Specialist
SoCal Gas Company
01.2021 - 12.2021
Energy Technician Residential
SoCal Gas Company
01.2012 - 12.2021
Meter Reader Regular
SoCal Gas Company
01.2012 - 01.2013
Customer Service Representative
SoCal Gas Company
01.2011 - 01.2012
Meter Reader
SoCal Gas Company
09.2007 - 01.2011
Bachelor of Business, Project Management -
University of Arizona
General Education -
Sierra Vista High School
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