Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Theresa Paperd

Honolulu,HI

Summary

Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Automotive Service Advisor

King Windward Nissan
02.2024 - Current
  • Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
  • Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
  • Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
  • Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
  • Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
  • Coordinated with parts department to determine availability of necessary components.

Automotive Service Advisor

Honolulu Ford
11.2014 - 01.2024
  • Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
  • Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
  • Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
  • Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
  • Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
  • Coordinated with parts department to determine availability of necessary components.

Education

Kalani High School
Honolulu, HI

Skills

  • Customer Satisfaction
  • Complaint Handling
  • Service Advising
  • Repair Recommendations
  • Organization
  • Estimating costs
  • Documentation

Certification

-Ford Service Advisor

-Ford Commercial Service Advisor

-Nissan Service Advisor

Timeline

Automotive Service Advisor

King Windward Nissan
02.2024 - Current

Automotive Service Advisor

Honolulu Ford
11.2014 - 01.2024

Kalani High School

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Theresa Paperd