Theresa Payne

• Managed a high-volume reception area, welcoming and guiding training participants and visitors to their designated training rooms with precision and courtesy

• Answered and directed incoming calls with a professional and courteous demeanor, connecting callers to the appropriate departments.

• Established standardized procedures for all receptionist responsibilities, ensuring consistency and efficiency in daily tasks.

• Coordinated and scheduled appointments, meetings, and conference room reservations, optimizing organizational efficiency.

• Conducted thorough research on package delivery services, optimizing cost-effective solutions for outbound shipments.

• Maintained a tidy and organized reception area, creating a positive first impression for clients and guests.

• Collaborated with various departments to ensure seamless communication and information flow.

• Oversaw the printing and display of marketing product sheets, as well as the creation of informational packets to enhance marketing efforts.

• Handled customer inquiries and provided information about products/services, demonstrating excellent product knowledge.

• Collaborated with Human Resources in resume screening, conducted follow-up inquiries, scheduled interviews, coordinated invitations for the relevant personnel, and ensured all pertinent documents were meticulously printed and organized for the management team.

• Implemented a filing systems to enhance efficiency, particularly for onboarding documentation, as a precursor to transitioning to an online platform

• Contributed to the planning and execution of company events and meetings.

· Developed annual schedule for training classes, ensuring numerous opportunities for ongoing professional development and skill enhancement for our clients.

· Coordinated suitable instructors for classes while, ensuring a balance between expertise and their financial objectives

· Managed the scheduling of training classes at various Michigan locations, serving as the primary contact person for coordinating and overseeing the training sessions

· Tracked class registration proactively, identifying the need for additional training sessions to accommodate increased demand as existing classes reached maximum capacity.

· Implemented protocols and procedures to effectively manage planning process.

· Adapted to unforeseen events by demonstrating flexibility and quick decision-making in response to last-minute changes

· Monitored and analyzed online registration revenue, ensuring accurate financial tracking and reporting

· I regularly communicate with management to provide updates on registration status and revenue intake, fostering clear communication and informed decision-making

· Managed the registration process for training sessions, ensuring seamless coordination and participant enrollment