Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Theresa Peak

Loves Park,IL

Summary

To be employed by a company where my experience and drive will be successfully fulfilled Positive Regional Operations Manager with an optimistic attitude toward striving to be the best in terms of performance and customer satisfaction. Proficient at carrying out regular operational reviews and leading regional management teams. Knowledge of budgeting, succession planning and performance management. Seasoned Area Supervisor dedicated to streamlining operations and maximizing team performance. Driven to improve processes and reduce costs with hands-on management style. Bringing strong communication, planning and problem solving abilities demonstrated over 10 years in the field.

Overview

30
30
years of professional experience
1
1
Certification

Work History

General Manager

Fasmart
  • Maintaining of P&L and monthly budgets, Monthly audit of cash and personal, HR policies, labor laws, security and safety procedures, Training of all shift managers, Responsible for sales, QSC and profits, Optimize Sales and Customer Satisfaction in the store, Local Store marketing

Restaurant Manager

Taco Bell
  • Oversee operations of restaurant, Maintaining of P&L and monthly budgets, Monthly audit of cash and personal, HR policies, labor laws, security and safety procedures, Training of all shift managers, Responsible for sales, QSC and profits, Optimize Sales and Customer Satisfaction in the restaurant, Local Store marketing, Working with the shift managers on monthly goals and targets, New product coordination, Maintaining the brand on all quality of product and services

Area Supervisor

McDonalds
12.2019 - Current
  • Provided ongoing coaching to staff members, promoting skill development and career progression.
  • Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
  • Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
  • Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
  • Implemented safety protocols to maintain a secure workplace, minimizing accidents and incidents.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Prepared, calibrated, and monitored production levels to achieve targets.
  • Conducted regular performance reviews to provide feedback and identify areas for improvement, enhancing overall team productivity.
  • Established clear objectives for each reporting period that aligned with company-wide goals.
  • Developed strong relationships with vendors and suppliers for timely delivery of products at competitive prices, optimizing inventory management.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.

Assistant Manager

Noodles and Company
03.2012 - 08.2012
  • Oversee day to day operations, Hiring, Training

Restaurant Manager

McDonald's
04.2000 - 03.2012
  • Oversee operations of restaurant, Maintaining of P&L and monthly budgets, Monthly audit of cash and personal, HR policies, labor laws, security and safety procedures, Training of all shift managers, Responsible for sales, QSC and profits, Optimize Sales and Customer Satisfaction in the restaurant, Local Store marketing, Working with the shift managers on monthly goals and targets, New product coordination, Maintaining the brand on all quality of product and services

Crew Member

Beef-A-Roo
07.1999 - 08.2000
  • Ran the register, Helped out in the kitchen, Customer relations to ensure the maximum experience for the guest

Front desk representative

Cliff breaker
04.1998 - 07.1999
  • Made Reservations, Night Audit, In house marketing for sales and gift shop

Store Manager

Java Bean Café
07.1994 - 04.1998
  • Scheduling all staff, Training all employees, Cash Control, Customer Relations, Implemented coffee programs, Conducted out of store sample marketing

Education

Hononegah High School
06.1990

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player

Certification

Food Safety Certified

Timeline

Area Supervisor

McDonalds
12.2019 - Current

Assistant Manager

Noodles and Company
03.2012 - 08.2012

Restaurant Manager

McDonald's
04.2000 - 03.2012

Crew Member

Beef-A-Roo
07.1999 - 08.2000

Front desk representative

Cliff breaker
04.1998 - 07.1999

Store Manager

Java Bean Café
07.1994 - 04.1998

General Manager

Fasmart

Restaurant Manager

Taco Bell

Hononegah High School

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Theresa Peak