Theresa Pendergrass
Management
Springfield,MO
Summary
Dynamic manager with a proven track record at Mers Goodwill of Missouri, excelling in team leadership and customer service. Enhanced operational efficiency through strategic planning and staff development, resulting in improved employee morale and reduced turnover. Skilled in conflict resolution and inventory management, fostering a productive and safe work environment. i have done mental health Class, Certified on CPR, Have certification for Electric Jack and Double Stack I Have experience with walkies Phone communication Completed a Leadership class Was one of Mers goodwill top stores we were 2nd out of all 44 stores 1st place in shopgoodwill sales.
Overview
11
11
years of professional experience
Work History
Manager
Mers Goodwill Of Missouri
03.2018 - 04.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Supervisor Administrative Office
Nationwide
09.2014 - 03.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Facilitated onboarding of new staff by preparing workstations and necessary access credentials.
- Improved client satisfaction with timely and accurate information provision.
Education
High School Diploma -
Mt Vernon High School
Mt Vernon Missouri05-1989
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Operations management
- Customer relationship management (CRM)
- Shift scheduling
- Policy implementation
- Schedule preparation
- Performance evaluations
- Emergency response
- Safety procedures
- Employee onboarding
- Coaching and mentoring
- Work prioritization
- Policy and procedure development
- Inventory management
- Recruiting and interviewing
- Computer skills
- Positive attitude
- Adaptability and flexibility
- Multitasking
- Problem-solving
- Excellent communication
- Organizational skills
- Team development
- Hiring and training
- Training and development
- Staff training
- Scheduling and coordinating
- Professional and courteous
- Negotiation and conflict resolution
- Good judgment
- Process improvement
- Active listening
- Schedule management
I am very dependable, Complete a team player
I have only miss a few day in 7 years i worked my way from a cashier to manger always have a positive attitude
Timeline
Manager
Mers Goodwill Of Missouri
03.2018 - 04.2025
Supervisor Administrative Office
Nationwide
09.2014 - 03.2018
High School Diploma -
Mt Vernon High School
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