Theresa Peres
Palm Bay
Summary
I am seeking a rewarding and challenging medical billing position that will utilize my skills and experience.
A detail-oriented office manager with over 24 years experience delivering highly professional administrative services to medical offices.
Overview
31
31
years of professional experience
Work History
Medical Assistant
Moonlight Medical Clinic
06.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
Billing Specialist
Rush Chiropractic & Rehab
07.2023 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
Administrative Director
Aurora Chiropractic
01.2017 - Current
- Provide administrative support to office ensuring activities are maintained
- Support Doctors with daily tasks
- Review and approve reports, and maintain records
- Maintain confidentiality of records for patients
- Review and edit reports, emails, presentations, and letters
- Schedule and assist with meetings
- Maintain office organization
- Order office supply, maintain records of payment
- Receive, disperse and sort mail
- Professional communication with patients helping them understand coverage of their insurance and what types of treatment is provided in the facility
- Running the front desk and overseeing patient satisfaction
- Screening calls
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Negotiated and executed contracts on behalf of department.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Completed bi-weekly payroll for 5 employees.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Organized and updated databases, records and other information resources.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Evaluated employee performance regularly, providing constructive feedback aimed at improving individual skills as well as overall team effectiveness.
Administrative Director
Priest Chiropractic
05.1994 - 12.2016
- Billing and Collections
- Payroll
- Management of all Employees
- QuickBooks
- Pay all invoices
- Provide administrative support to office ensuring activities are maintained
- Support Doctors with daily tasks
- Review and approve reports and maintain records
- Maintain confidentiality of records for patients
- Review and edit reports, emails, presentations and letters
- Schedule and assist with meetings
- Maintain office organization
- Order office supply, maintain records of payment
- Receive, disperse and sort mail
- Professional communication with patients helping them understand coverage of their insurance and what types of treatment is provided in the facility
- Running the front desk and overseeing patient satisfaction
- Screening calls
Education
High School Diploma -
Melbourne High School
Melbourne, FLSkills
- Leadership in Team Dynamics
- Clear Communication Abilities
- File Management
- Clear Communication Skills
- Expertise in Client Engagement
- Client relations expertise
- Office record management
- Teamwork
- Customer service
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Active listening
Timeline
Medical Assistant
Moonlight Medical Clinic
06.2024 - Current
Billing Specialist
Rush Chiropractic & Rehab
07.2023 - Current
Administrative Director
Aurora Chiropractic
01.2017 - Current
Administrative Director
Priest Chiropractic
05.1994 - 12.2016
High School Diploma -
Melbourne High School