Hi, I’m
THERESA PIERRE
Pompano Beach,FL
Judge a man by his questions rather than his answers.
Voltaire
Summary
Self directed and knowledgeable individual who understands the level of professionalism and communication required for long-tem success. Efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Proficient in customer service best practices and relation options. Exhibits solid planning and organizational skills in coordinating all aspects of each project from inception through completion.
Overview
14
years of professional experience
Work History
ADT COMMERICAL (formally RED HAWK FIRE & SECURITY)
Billing Administrator
10.2017 - Current
Job overview
- Worked with multiple departments to check proper billing information.
- Provided excellent customer service, developing and maintaining client relationships.
- Corrected system errors with proactive verification of billing information
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Helped improve billing systems by troubleshooting, researching and incorporating alternative strategies for handling high-volume work
- Met monthly billing and collections quotas by diligently handling assignments and pursuing payments
- Identified discrepancies between bills, compensations and customer account.
CORVEL/CAREIQ
Billing Coordinator
08.2013 - 04.2017
Job overview
- Managed and processed all vendor's invoices in timely manner in Brightree & Medical Manger system
- Communicated with Customers, Collections, Supervisors, Vendors Adjusters and Case Managers via phone, email, US mail, fax and IM to resolve billing issues regarding medical services rendered
- Updated documentation, reports and spreadsheets with financial information.
- Reviewed collection reports to determine status of collections and amounts of outstanding balances
- Created payments status reports, correspondence and spreadsheet with Microsoft Office
- Investigated past due invoices to minimize number of unpaid accounts
- Posted charges, payments and adjustments.
Macy's Department Store
Sales Associate
10.2012 - 04.2014
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accomplished multiple tasks within established timeframes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers complete purchases, locate items, and join reward programs.
- Listened to customer needs and desires to identify and recommend optimal products.
Med-Care Pharmacy
Audit/Billing Clerk
06.2009 - 08.2013
Job overview
- Entered and maintained billing information in company internal databases for accessibility.
- Tracked medical records for accuracy and completion as required by insurance companies
- Performed quality control of data entry system to verify that claims and payments were posted correctly
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Verified accuracy of billing data and corrected discrepancies.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Arranged and attached all required claims documentation including referrals, treatment plans or other required correspondence to reduce incidence of denials
- Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
Education
Broward College , Fort Lauderdale, FL
Associate of Science
Skills
- Sage Timberline / SBU -Service Billing
- Sales Pilot /Mastermind-MMB/ FX Service
- Proficient in MS Office
- OnBase / AMS Software Knowledgeable
- Brightree / Medcheck Software Proficiency
- Problem Investigations/ Issue Resolution
- Interpersonal Skills
- Customer Relationship Management
- Expertise in Invoice & Payment Transactions
- Invoice Documentation Management
- Research and Analysis
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Billing Administrator
ADT COMMERICAL (formally RED HAWK FIRE & SECURITY)
10.2017 - Current
Billing Coordinator
CORVEL/CAREIQ
08.2013 - 04.2017
Sales Associate
Macy's Department Store
10.2012 - 04.2014
Audit/Billing Clerk
Med-Care Pharmacy
06.2009 - 08.2013
Broward College
Associate of Science
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