Summary
Overview
Work History
Education
Skills
Timeline
Generic

Theresa Pineau

Roseville,MI

Summary

Accomplished Office Manager/Administrative Assistant with a proven track record at Macomb Residential Opportunities Inc., enhancing operational efficiency and customer satisfaction. Expert in office administration and customer service, demonstrated by reducing late payments by 60% and excelling in conflict management. Skilled in maintaining confidentiality and fostering strong client relations. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

5
5
years of professional experience

Work History

Office Manager /Administrative Assistant

Macomb Residential Opportunities Inc.
02.2022 - Current
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Controlled finances to lower costs and keep business operating within budget.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Accounts receivable -Manage accounts receivable for over 100 clients, reducing late payments by 60%
  • Accounts payable- Accountable for expenses including credit cards, mileage, gas expenses, food budgets, and utilities.
  • Maintained home status for 20 homes,Managed a fleet of vehicles, including maintenance, registrations, and decreasing spending by 10 percent.
  • Enter and approving invoices into Ezescan for payment.
  • Maintaining and updating client information into database.

Customer Service Representative

The Home Depot
03.2019 - 02.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Education

BBA - Business Administration

Baker Collage
Clinton Township, MI
06.2010

Skills

  • Customer Service
  • Office Management
  • Organizational Skills
  • Office Administration
  • Billing
  • Administrative Support
  • Account Reconciliation
  • Credit and collections
  • Relationship Building
  • Mail handling
  • Conflict Management
  • Financial Accounting
  • Event Coordination
  • Business Administration
  • Clear oral/written communication

Timeline

Office Manager /Administrative Assistant

Macomb Residential Opportunities Inc.
02.2022 - Current

Customer Service Representative

The Home Depot
03.2019 - 02.2022

BBA - Business Administration

Baker Collage

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Theresa Pineau