Theresa Plummer

• Assisted in daily operational tasks, ensuring smooth workflow and efficient service delivery.
• Learned and adhered to safety protocols while performing various support functions.
• Collaborated with team members to maintain cleanliness and organization of work areas.
• Provided participant assistance, addressing inquiries and resolving issues promptly.
• Supported training initiatives by sharing knowledge with new staff members.
• Adapted quickly to changing priorities, demonstrating flexibility in task execution.
• Resolved participant inquiries with patience and empathy, fostering positive relationships with clients.
• Attended training sessions to stay updated on procedures and services.
• Assisted in training new staff members on company procedures and practices enabling their smooth integration into the workplace environment.
• Handled confidential information with discretion and ensured its secure storage according to company policies.
• Resolved participant complaints with diplomatic and courteous communication.
• Maintained high levels of cleanliness and organization within office, creating pleasant working environment.

Responsible for recruiting, training, sheduling, and supervising manual labor crews of 10 to 36 people to build volleyball floors, using plastic snap courts, setting nets, as well as full event venue set-up and tear down for any/all tournaments during the volleyball season.

Ensured deadlines for event setups were consistantly met.

Provided continous training to ensure the safe and smooth transition from set up venue to event venue.

• Adapted quickly to changing project requirements, demonstrating flexibility in approach and execution.
• Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
• Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
• Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
• Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
• Maintained detailed records of project progress, expenses, and communications for accurate invoicing and future reference.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Educated staff on organizational mission and goals to help employees achieve success.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Conducted regular reviews of operations and identified areas for improvement.
• Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
• Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
• Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.

• Managed multiple client projects, ensuring timely delivery and adherence to specifications.

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• Collaborated with cross-functional teams to streamline workflows and enhance efficiency in project delivery.
• Consulted with customers to assess needs and propose optimal solutions.
• Frequently inspected production area to verify proper equipment operation.
• Developed effective improvement plans in alignment with goals and specifications.
• Adapted quickly to changing project requirements, demonstrating flexibility in approach and execution.
• Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
• Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
• Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Educated staff on organizational mission and goals to help employees achieve success.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Conducted regular reviews of operations and identified areas for improvement.
• Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

• Operated and maintained facility equipment to ensure optimal functionality.
• Assisted in organizing inventory and managing supplies for efficient operations.
• Collaborated with team members to streamline workflows and improve service delivery.
• Provided support during facility events, ensuring setup and breakdown were efficient.
• Trained new employees on operational procedures and safety practices.
• Set up and broke down meeting rooms for events.
• Optimized space utilization within the facility to accommodate changing needs while maintaining a comfortable work environment.
• Contributed to a positive work culture by fostering teamwork among colleagues engaged in day-to-day operations.
• Enhanced overall facility aesthetics by maintaining an attractive and welcoming environment for employees, visitors, and clients.
• Provided exceptional customer service when interacting with tenants or external partners regarding any facility-related concerns or requests.
• Maintained cleanliness standards throughout the facility by implementing effective cleaning protocols and overseeing custodial staff performance.
• Used standard housekeeping equipment, tools, and supplies to accomplish basic cleaning.
• Followed instructions from supervisor regarding daily job tasks and duties.
• Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
• Positively engaged with customers and maintained professional appearance as company representative.
• Safely and effectively handled wide range of cleaning products and solutions.
• Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.

• Maintained cleanliness and organization of event spaces to enhance guest experience.
• Operated cleaning equipment and tools to ensure facility readiness for events.
• Assisted in setup and breakdown of event materials, contributing to efficient operations.
• Collaborated with team members to address maintenance issues promptly and effectively.
• Implemented safety protocols to maintain compliance with health regulations during events.
• Trained new staff on operational procedures and equipment use for improved efficiency.
• Restocked office, kitchen, and other common areas to maintain adequate supplies.
• Set up and broke down meeting rooms for events.
• Optimized space utilization within the facility to accommodate changing needs while maintaining a comfortable work environment.
• Contributed to a positive work culture by fostering teamwork among colleagues engaged in day-to-day operations.
• Enhanced overall facility aesthetics by maintaining an attractive and welcoming environment for employees, visitors, and clients.
• Provided exceptional customer service when interacting with tenants or external partners regarding any facility-related concerns or requests.
• Maintained cleanliness standards throughout the facility by implementing effective cleaning protocols and overseeing custodial staff performance.
• Used standard housekeeping equipment, tools, and supplies to accomplish basic cleaning.
• Followed instructions from supervisor regarding daily job tasks and duties.
• Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
• Positively engaged with customers and maintained professional appearance as company representative.
• Safely and effectively handled wide range of cleaning products and solutions.
• Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.