Theresa Podlaski
Rochester,NY
Summary
Responsible, hardworking Key Manager with 20 years in supporting management functions for retail establishment. Led teams of associates to maintain store cleanliness and provide prompt, friendly customer service. Skilled in anticipating, preventing and resolving customer concerns to improve sales and increase repeat business.
Overview
32
32
years of professional experience
Work History
Key Carrying Apparel Operations
Dicks Sporting Goods House Of Sport
Victor , NY
07.2022 - Current
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
Key Carrying Price and Signage Lead
Dicks Sporting Goods House Of Sport
Victor , NY
08.2020 - 07.2022
- Listened to and addressed custome r concerns using creative problem-solving in accordance with company guidelines.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Administrative Assistant
Field And Stream
ROCHESTER, NEW YORK
08.2014 - 10.2019
- Executed record filing system to improve document organization and management.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Scheduled office meetings and client appointments for staff teams.
- Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred. For store manager and district manager, Randy Adkins
- Booked airfare, hotel and ground transportation to coordinate office travel.
- Offered technical support and troubleshot issues to enhance office productivity.
- Entered and maintained schedules for all departments
- Time and attendance policies
- Assisted in hiring and new hire paperwork
- Helped new administrative assistants open there stores around the country. Hoover,AL. Greensboro, NC. Champaign, MI. Latham, New York. Huntington,New York. Lafayette,Louisiana
- Helped with many inventories
Assistant Store Manager
Party City
Penfield, NY
05.2010 - 08.2014
- Trained and managed associates in customer service and sales techniques.
- Managed scheduling for store shifts to accomplish proper staffing.
- Assisted store manager in meeting standards for customer service and quality.
- Assisted Manager in interview process of prospective employees and provided feedback.
- Oversaw and managed operational and financial projects to deliver on time and within budget limitations.
- Interacted well with customers to build connections and nurture relationships.
- Promoted positive customer experience through day-to-day supervision and management of
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained new employees on proper protocols and customer service standards.
Fine China Department Manager
Bed Bath & Beyond
Naples, FL
01.2008 - 04.2010
- Performed statistical analyses to gather data for operational and forecast team needs.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Developed empowering employee culture focused on equipping employees to independently meet customer needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Developed and created well rounded bridal registries
- Gave extensive, Informative classes on new products for brides
District Operations Manager
Bed Bath & Beyond
Colorado Springs, CO
10.2001 - 12.2008
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Developed processes to save on costs and prevent losses.
- Developed systems to track and log work issues.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Traveled to over 6 locations per week to manage each store and perform reviews of individual managers and employees.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Collaborated with assistant managers to open and close retail office, handle large transactions and manage inventory.
Department Manager
Bed Bath & Beyond
Colorado Springs, CO
10.2001 - 04.2008
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Introduced new methods, practices and systems to reduce turnaround time.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
Nurse
US Army
Kaiserslaurtern, Germany
11.1994 - 11.1999
- Teamed on trauma and emergency in terventions involving serious head injuries, gunshot wounds and thoracic trauma.
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
- Came up with treatment plans and communicated with patients about options, medications and self-management.
- Evaluated charting procedures for adherence to best practices.
- Helped patients eat and drink when necessary for safe consumption of food consistent with recovery guidelines.
- Followed proper procedure for installation and removal of catheters, IVs and PIC lines.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Protected confidentiality of information related to patient care activities and EMS operations.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Performed routine wound care and dressing changes on schedule.
- Vaccinated patients to protect individuals from measles, pneumonia, influenza and other illnesses of concern.
Education
Bachelor of Science - Nursing
University of Maryland European Division
Laundsthul, Germany Skills
- Health and Safety Procedures
- Scheduling and Time-Tracking
- Merchandise Promotion and Display
- Financial Forecasting
- Department Resets
- Computer Proficiency
- Implementing Pricing Strategies
- Recruitment and Training
- Handling Complaints and Inquiries
- Reporting and Performance Analysis
Enjoy horseback riding, hiking, ice skating, hunting, shelling and most of all I love being with my
Just love being outdoors and with my daughter and granddaughter
Timeline
Key Carrying Apparel Operations
Dicks Sporting Goods House Of Sport
07.2022 - Current
Key Carrying Price and Signage Lead
Dicks Sporting Goods House Of Sport
08.2020 - 07.2022
Administrative Assistant
Field And Stream
08.2014 - 10.2019
Assistant Store Manager
Party City
05.2010 - 08.2014
Fine China Department Manager
Bed Bath & Beyond
01.2008 - 04.2010
District Operations Manager
Bed Bath & Beyond
10.2001 - 12.2008
Department Manager
Bed Bath & Beyond
10.2001 - 04.2008
Nurse
US Army
11.1994 - 11.1999
Bachelor of Science - Nursing
University of Maryland European Division